I have lived in 4 different apartments in Madison over the past 4 years, and this was by FAR my worst experience yet. Their staff is terrible, and their maintenance crew has no sense of motivation. They decided to remodel my unit two months before I moved out, and it took them over a month to do so. Fortunately, I had somewhere else to keep most of my stuff and to stay during the day, because I felt very unwelcome in my own apartment for the entire month. By the time they (finally) finished remodeling, I moved my stuff back in only to find that they did a half-assed job with the remodeling. Nails stuck out of the floor and cut my feet, cabinet doors came unscrewed within days, etc. THEN, after living in my newly ""remodeled"" unit for 3 weeks, they charged me $250 from my security deposit for blemishes in their remodeling job (i.e. a ""dented towel rack; $35"" - I find it hard to believe that in 3 weeks of having a towel on a rack that I did $35 worth of damage (the rack probably cost $5 and took 10 minutes to put up). I had been told by other former residents that Goldleaf will charge for ANYTHING on your security deposit just to make money, and I should have listen. I could not possibly have done $250 worth of damage to an apartment that had been remodeled 3 weeks earlier.
In addition, their staff was very unfriendly, and the building (University Bay) had HORRIBLE insulation. The hallways are about 150 degrees in the summer and even with the A/C on high it is almost unbearable. In the winter, plan on paying $125/month in rent just to keep your apartment livable (and it will still be cold). The walls are super thin and you can hear people across the hall from your living room. The appliances are shotty at best, the hallways always smell bad, and the maintenance staff takes forever to respond to requests.
And for those of you who aren't convinced that this building is a terrible place to live - we had a homeless man sleeping in the lobby about once a week. We contacted management multiple times but they said they couldn't do anything if he left before 8 am, so I had to contact Madison PD quite frequently.
Also, if you park in their lot without a pass, you don't get a ticket. You get towed. Can't tell you how many times I saw the tow truck in the morning.
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