I was interested in joining this YMCA, but now I am completely turned off. I called to ask about membership, and the lady in Member Services who answered the phone sounded annoyed and impatient and eventually hung up on me! She was patronizing and very rude the whole time. She was also carrying on a parallel conversation in the background, giggling with the person, and made me repeat all my questions because she was not listening. She did not apologize for any of her behavior. When I asked her about the facilities offered at the location, she pressumably got another call and hung up on me!! I hope her manager finds out about her poor behavior. I realize this may be an isolated incident or she maybe just one bad apple in the barrel, but the Glendale YMCA has just lost a valuable potential customer.
Cons: Rude staff
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