Gillette's Interstate Rv Inc

Worst experience EVER!!!! When we arrived at Gillette Interstate RV to pick up our brand new unit the slide did not work properly. It is the slide with the refrigerator. Our Salesman Mike Taravella immediately stated that it was not their problem it was Jayco's since they were the manufacturer. Our salesman spent a total of 3 minutes passing us along to someone else to assist us. The technicians worked all day on it replacing wiring harness and swapping out motors, to no avail. Since we had rented a campground near by for the night they let us take it because we were able to get the slide out an inch at a time. The technicians said it would be ok and they were ordering a new wiring harness and would replace it the following day. In the morning when we tried to put the slide in to bring the unit back so they could work on it, the slide would not budge. Gillette sent the techs out to the campsite where they worked on it until they could manually get the slide in and we were able to get it back to the dealer. When the new parts arrived unfortunately they were not the fix. We tried talking to the Gillette Interstate RV General manager Stuart Brabant but he never even came out to the service bay and we were told he was unavailable, we asked that he please call us as we just purchased a $70,000 unit from his dealership that was broken. I then took matters into my own hands and reached out to the manufacturer customer service. Rodney was helpful and sympathetic to our situation and and arranged for the Pinnacle 37MDQS to be brought back to the manufacturing facility and be repaired. We left to head home as there was nothing more we could do. About a week later arrangements were made to deliver it to us at the campground we rented for the summer. We were in the process of becoming full time RVers and our home was listed on the market for sale. Glad that we would have the fifth wheel to reside in the rest of the summer we excitedly met the transport guy at the campground. He placed the fifth wheel on the lot and asked ... more

The wife and I needed to kill some time before an MSU game, so we stopped by their lot to browse. After the game we stopped back by and ended up purchasing a superb used unit! Thanks to Josh (our salesman) for being so knowledgable as this is our first camper! Ben in the service department quickly expelled any and all fears we had about the RV's operations and now we can't wait till Spring to head up North! Thanks to the whole crew at Gillette's for making this a painless, first buying experience! On a sidenote, this is the first time I can remember the In-Laws saying to me about what a good decision I made! They said in a couple months they'll be shopping with you guys SO HEADS UP! Don't worry, I know you'll make a great impression with them too! more

On March 4, 2005, my parents, purchased at 2003 Forest River Wildwood SE Fifth Wheel camper from Gillette Interstate RV in East Lansing, Michigan. They did so after careful consideration and comparison to many other brands and types of RV’s. This was their retirement dream; however, this camper quickly became, and still is, a retirement nightmare. Unfortunately, my father passed away in February, leaving me Personal Representative to his estate. My attorney has suggested that I try to work the camper repair issues out with either Gillette Interstate RV or Forest River RV before pursuing other means. The salesman at Gillette sold them a credit life policy with my father listed as the primary and my mother listed as the co-owner of the vehicle. My father was 69 years old at the time the policy was sold. They were told that the policy would only cover him until age 70, but that it would also cover my mother after that time. At the same time, they were sold a Refund Addendum through Signet Financial Group for approximately $1800. This policy stated that if no repairs were turned in under the camper warranty for a specified period of time, the policy premium would be returned to them in full. The camper has had many repair issues since the first time it was taken on a trip. My father paid for every repair out of pocket under the assumption that he would eventually receive the refund from Signet. Unfortunately, Signet has now ceased to operate and no money will ever be returned. When my father passed away in February of 2011, my mother called to turn in the credit life policy claim, only to be told that the policy lapsed the day my father turned 70 years old, and that it never covered her as it only covered the oldest person on the policy. Upon speaking to a finance manager for a vehicle dealership, I find that this is a common practice…padding the salesman’s commissions by selling these policies without disclosing the pitfalls. Forest River is supposedly one of the higher more