Outstanding – It’s not the normal word you use when your plumbing is backed up. Mark H did an outstanding job. Our plumbing was backed after hours. When I called Gibson’s, the answering service relayed my information to on-call service who returned my call within 30 minutes. I told Mark what the issue was and what I have tried. Mark explains what could be wrong and their rates. Due to the plumbing only being partial blocked, I decided to have him come out the next day.
I received a call about 30 minutes prior to his arrival that he was on his way. I meet Mark and he was very polite and professional. I explained the issue and showed him around the house. Mark explained the starting pricing and said that we would take it one step at a time. Mark got out his camera and start looking for the blockage. Mark found it and cleared it. I then tested ALL drain and they worked fine. Mark was not done, he ran the camera back in to check to make sure it was all clear. Mark found another small blockage further back, that he also cleared. Thank you, otherwise he would have been back out in 3 months clearing that one. Mark recommended an enzyme treatment to help prevent blockages. Mark explained Gibson’s Service Partner Plans. I purchased the enzyme treatment and Service Partner Plan as an investment to my home.
Mark, thank you for turning this experience into something that can be managed by calling Gibson’s.
Todd
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