Ken has been amazing. He has been servicing my air conditioner for about 5 years now (in 2 different houses). He always answers his phone, or he promptly returns messages. When I've called him in an emergency, he has come to the house within hours. During the first few times he worked on my AC, I was a single mom. His professional and friendly demeanor helped me to trust him immediately, and he took extra time to explain things that I needed to know about the air filter and the AC unit so that I could keep up with it properly by myself. Not only is his expertise evident, he is professional, efficient, friendly and fair. I won't call another person as long as Ken is around.
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