Gerber Collision & Glass

I picked up my vehicle after front and rear end damage. Sticker under lift gate was bubbled. Upon further review there was broken glass in the center console (windshield was replaced). Also there were two small burn holes in the surface of the leather drivers seat that were not there when we brought it in- car was less than two months old!!! On the way to return the vehicle to have these issues corrected a large piece of the front chrome bumper dislodged and hit the front windshield before landing in the road!! Unbelievable!!! Manager says the burn hole may have been from welding burns. They claim the are ordering all parts and will fix everything to out satisfaction but I would stay away!!!! more

We recently took our 2010 Honda Odyssey to the Naples, FL Collex location to repair and replace a portion of the front fender and fender shield. The part was ordered and installed. When we picked up the vehicle, the shield did not look flushed, but we just thought if something was repaired, it would not look exactly the same as the original. Approximately two weeks later, while on the freeway, we heard a loud noise coming from the same part of the car that was repaired. The fender shield was not installed properly and disengaged somewhat due to driving at higher speeds. Within a week, the fender shield had come loose and there was a gaping hole where it rubbed against the tire and some broken plastic from another part rubbing against the bottom of the car and the road. We returned to Collex believing that the shop would honor its warranty and we would get the part replaced and the fender fixed. Instead we got a run around and my husband was told it must have been his fault. He must have hit something. Human error is common in this business, but Collex was unwilling to acknowledge that. In the end, the broken piece was reattached properly, but the fender shield still is broken with a gaping hole and dangling plastic. So, the part we paid for is actually in worse shape than the original that was replaced. We know that Collex cares a lot about its reputation and the warranty is meant to put people at ease, but for our family, it did nothing for us. Instead, my husband was treated like he was a liar. We will not return to Collex again or recommend this company, at least at this Naples location, because of the poor workmanship and service and their refusal to honor their warranty in an instance where their work resulted in damage to our vehicle. more

Estimator in Sterling heights dismissed my concerns of damage from being dropped on cement after a theft of wheels. I waited over a week for an initial estimate and several more days for a total estimate, which was extremely close to the value of the car! One month later my car was returned in horrible condition! The "new paint" was full of scratches and the car shook so bad it was not safe to drive! The next morning I took the car to the ann arbor location, who said they would fix the problem. Nine Days after being told it will be done today, numerous times and not being complete, I finally picked up my car, which drives well now, but the paint still is full of scratches and has a zebra effect throughout all painted areas! Collex had my car well over a month at two locations and it still is not fixed properly! The entire experience had been extremely frustrating, scandalous, degrading and disappointing! I continue to wait for them to fix my car properly! more

Collex recently had our van for 2 weeks and the customer service, communication and quality of the work was superb! We've taken our vehicles to the Washington Collex shop on several occasions over the past couple of years for major and minor car repair work. Needless to say, they have never disappointed us. Indeed, they have exceeded our expectations time and again. Highly Recommend A++++++++++++++ more

I would like to thank collex's in Cape Coral today we went in for a estimate and they went above and behond customer serivce. They are very Honest. Thank You. more

Was originally told my vehicle would be ready in atleast a day. Dropped it off at 8 AM and it was READY by 1:00 THE SAME DAY! Very friendly staff and the work performed made my car look factory new. They even washed it for me! Could not tell it had ever been in an accident, would highly recommend them!!! more

I took my car to Collex after my fiancee had recommended them. Talk about exceeding every expectation - they helped me deal with my insurance company (Progressive), they handled coordination of my rental car, they answered every question. Shrita and her team are awesome... everyone I interacted with was knowledgeable and personable. The status updates on the website and pictures are cool, too. Thanks for taking great care of me and my car. more

I took my Ford Escape to Collex on Merriman because they advertised a free rental if your service is over a thousand dollars. My estimate was purposely low-balled by 200$ so that my rental was not covered! When I arrived to pick up my vehicle (after I returned the rental car I paid for out of my own pocket) I received the actual itemized receipt, it was over the required amount. That type of dishonest behavior from the front office, discolored the quality work the guys in the shop did on my Escape. The replaced panel, paint job and detailing was flawless...very well done, but the practice of low-balling estimates was tasteless. If the company doesn't want to pay for the rentals, don't advertise it!! Stand on the high-quality of work done by the shop and let that be enough, do not lie to the customers to get them in the door and then insult our intelligence by playing with the figures. more

Beware that's all I have to say! They charge way too much for a sloppy/ unprofessional job. more

Collex got me back up and running within less than a week. Thank you so much! And my wheels were shiny when I picked it up too! :) more

They kept me informed , often. Although some parts were difficult to obtain I was kept in the loop constantly. The results were tremendous!!!!! more

Very professional handling of all aspects of the repair process, from the estimate through the delivery of the repaired car. I was impressed, and I'm not easily impressed. more

Had to wait a little longer than I would have liked when I went to first got an estimate and then when picking up car. Waited about 1/2 each time. Other than that good service more

everyone was very polite and prompt more

They were very prompt in getting my car finished more

I am very, very pleased with the excellent service and restoration that was made to my Chevy Equinox. The driver's side door had been dented in and paint had been scraped off after a neighbor had backed into the car. The manager of the store explained the details on what needed to be done, how it would be done (in understandable terms), and how long is would possibly take. The handling of the insurance details was also made easy. The results speak for themselves. Like Brand New. I would highly recommend Collex Collision if you looking for excellent repair, competitive pricing, and superb service. more

Collex Collision Attn: Steven Corbitt 1403 SE 10th St. Cape Coral, Florida 33990 Dear Steven, Re: ID # 141676 I would like to thank you, your staff and particularly Nybia Miranda for the professional service your firm exhibited in repairing my Toyota Camry and also my friend's Toyota Highlander. Nybia was friendly, understanding and showed expertise in every aspect of the repair process to two Canadians who had their vehicles damaged by rear end collisions in the U.S.A. Nybia also made all contact and arrangements with Nationwide Insurance and Enterprise Car Rental to ensure that everything went smoothly. She is to be commended for her expertise and personable nature. We cannot thank her enough. Yours sincerely, Sandy Ritchie Grant Foreman more

The Auburn Hills location...everyone was great. From the Manager who worked with me personally, to the nice girl at the desk who was able to clear up an issue that Enterprise Rental Car was responsible for. more

Elaine Pappas of Collex, Fort Myers could not have been more efficient, friendly and helpful. SHe kept in touch with the adjuster at the Insurance Company and got them to move more quickly when they had been dragging their feet. The repair job was done far faster tahn they had anticipated and they did a fantastic job. I will certainly always use Collex in the future if I ever need collision repair (hopefully not!!) more

Collex did a great job and finished it before the do date more