Genghis Grill

After reading the previous reviewers notes, I have to say that my experiences at the GG in Wheaton has been very different. The staff has always been friendly, drinks are (almost) always being filled before they go completely empty, and the only time we had an issue with something (the food had been left to sit for too long without being turned, to the point of being almost burned on one side and barely done on the other), the owner came over, the bowls were hustled away and we went up to make new ones. more

My husband and I have been to Genghis Grill in Wheaton a few times in recent months. The service has never been stellar, they are very slow on refills and don?t come to the table even when it?s very slow. My husband really enjoys the set up though so we decided to go there Saturday night. We were waiting at the bar and I noticed everyone was being seated that came in after us so I explained just that to the owner. She was very upset that we had not heard her. She asked other people to verify that she had called our name, I wasn't even upset when I went up to her I just told her that people were being seated that came in after us. She was literally scolding me for not hearing her, which was totally embarassing. I don?t understand scolding a customer, I don?t know when that is ever right. Just because she owns the place doesn?t give her the right to treat people like that. I warn anyone not to go to this place if you want good service, you will not find it here. more