Genesis Carpet Cleaning

This was the best carpet cleaning I've ever had. Jeff was incredibly professional and friendly, he was genuinely happy to be there helping me out. My carpets started out in rough shape and Jeff was able to make them look good as new. more

THEY WROTE A FAKE REVIEW FROM ME ON THEIR WEBSITE STATING I THOUGHT THEY WERE THE BEST THING EVER! \r \r Not even worthy of a single star. I called Genesis because of the reviews on the website, which I later learned were fraudulent. They came out to clean our carpet yesterday. The tech suggested a hydrogen peroxide agent to brighten our carpet since it's a lighter color. He also mentioned he'd have to get it off quickly so as not to create a bleach spot. Last night as it started to dry, I noticed discoloration in two of the downstairs rooms. By this morning it was MUCH worse! I called them back and asked for the owner to come out and take a look. First he sent the tech from yesterday, who was very nasty. Then the owner came (about an hour late) and was EXTREMELY rude and disrespectful. He gave a number of reasons for the discoloration - from ""shadows"" in the room, normal wear and tear, old carpet (it's two years old), to cheap carpet (it's a nice Berber). He denied that his technician used any hydrogen peroxide, although that is what both my husband and I were told. He refused to accept any responsibility. So we started with beautiful carpet with minor everyday dirt and ended up with ruined carpet. This man raised his voice and yelled at us in our home, insulted us, and slammed our door on the way out. Worst customer service and carpet cleaning EVER - now I'm out $2000 to replace carpet. To top it off, THEY WROTE A FAKE REVIEW FROM ME ON THEIR WEBSITE STATING I THOUGHT THEY WERE THE BEST THING EVER! more

I was running late by 5 minutes to get to my place do to traffic and he was kind and waited for me to show up. Greeted me with a smile and was eager to evaluate what he could clean off. My couch is 15 years old and looked really bad lots of body oils since its a microfiber material. He really took his time to do a good throe job. he went over everything more then once and honestly i was surprised to see how well it turned out. I was not sure how much would come off. The only stain left was a small permanent pin mark which was in a not too noticeable area. i wish i had taken pictures of before and after. my couch looks new . i would recommend him to anyone. more

great job on cleaning our carpets. carpet looks professionally done and service was prompt. will call again and will recommend to friends. more

Jeff is prompt professional and knowledgeable, he really knows clean and how to treat customers. I have tremendous respect for him and recomend Genesis Carpet cleaning to everybody. more

They showed up on time, knocked out the job quickly and let me get on with my day. Easy to schedule - what's not to like? more

We have single family rental properties and, after a tenant moved out, I called Genesis as they were referred by Express Floor Covering in University Place who had replaced floor coverings/carpet for us. Jeff, Genesis Carpet Cleaning is very professional, competent, and honest. We scheduled an appointment over the phone and he called in route. The carpet was a challenge and after his application, it looks GREAT. We highly recommend Genesis Services! more

I've hired several carpet cleaners in the local area and let me say that Jeff (owner) was all smiles the entire task. Other companies were not so happy to clean my carpet and only looked forward to "get er done" and collect my money. Service with a smile, personal care, accomplishment beyond reproach is what Genesis provided. I highly recommend Jeff and his team for your carpet cleaning needs. Thanks Genesis and a job well done! more

The service was Awesome!!! I had three rooms to be cleaned and it took them only 1/2 an hour. Very please with the results!!!! more

I'm in Gig Harbor and have two very large, very messy dogs that make keeping a very light color carpet almost impossible. If it weren't for Jeff and Jerry I'd cry every time it rained. They have removed stains I thought were hopeless and have kept my carpet looking great. Other companies have tried but Genesis has come through every time. more

Came the time they said they would did the work to get the job done right the first time will be calling them again TWO THOMBS UP Jeff was very good more

We have used Genesis many times and are always very happy with everything...from the time the appointment is set to job completion they are fantastic... have recommended them to family and friends and will continue to do so... :-) more

Your technician was very professional and the carpet looks great. Also the process took no time at all I was very surprised when he said he was done and had me take a look and inspect his work. Will use you again, thanks. more

Jeff came to my house and cleaned my carpets, which were in pretty bad shape. He did a fantastic job and my carpets look MUCH better than before. THANKS GENESIS! WILL BE BACK SOON! more

I've had Jeff cleaning the carpets at my condos for the past 4 years. He does an excellent job, is professional and very efficient. I would highly recommend them. more

I needed my carpet cleaned for my rental unit after my 3 dogs and 2 year old destroyed my carpet. I can't believe how great my carpet looks. My renter saw the before and after and he was amazed. I will use them again for ALL of my carpet needs. more

We have been using Genesis for approx 20 years now. Always have been super nice, always friendly and professional. Explained everything and never any hidden anythings. ALWAYS prompt and courteous. Never a problem with them... highly recommendable. I only let Genesis touch my carpets! Another GREAT visit from them! more

Genesis did a great job cleaning my couch and loveseat! They were professional, friendly, they actually got done cleaning much sooner than expected! more

Although my appointment was set for 9am and I had to call to make sure somebody was coming. They eventually showed up at 930 am... Jeff was very professional and nice. The job done was SPECTACULAR! I almost didn't recognize the carpets!!! I highly recommend Genisis! more

When we called Genesis we were able to set up an appointment that fit our schedule. They came out right away and cleaned the carpets in our office in no time. They now look good as new! Thanks so much! more