Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

About 1 yar ago, my mother was having a Vista software problem with her new Dell PC. For some reason her computer was not able to access the internet or any of her programs. Since she did not buy the protection plan from Best Buy whe she purchased the PD less than 3 months earlier, and since we were not able to locate the problem and solve it ourselves, we called Geek Squad. A Geek Squad technicican arrived at my mother's home the same day we called (arriving in their iconic Geek Squad Volkswagen mobile) and spent more than 6 hours working with my mother's PC and calling Microsoft to try to determine what the problem was. After working long and hard, he was able to repair the problem. We were anxious about finding out how much they were going to charge for their service and were completely astonished when their charge was less thaN $100.00 (somewhere between $90.00 and $100.00). Being that they are a national company with offices everywhere, we were expecting the charge to be an hourly fee, but come to find out their fee is a flat rate for the service they provideed to us that day. This price was amazing and well worth it. The alternative was to buy another new PC, which would have cost more than $600.00. I WOULD HIGHLY RECOMMEND ANYONE HAVING ELECTRONICS OR COMPUTER PROBLEMS TO CHECK OUT GEEK SQUAD. THEIR PRICES CAN'T BE BEAT AND THEY EMPLOY COMPLETELY KNOWLEDGABLE TECHNICIANS THAT SPECIALIZE IN THE PROBLEM AREA THAT YOU HAVE. I WILL ALWAYS CALL GEEK SQUAD IN THE FUTURE AND WOULD NEVER USE A LOCAL REPAIRMAN!!! more