Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

\r The employees of the Geek Squad are friendly, yes,\r And they're all a bunch of bright eyed - teenagers, without proper computer repair training, and knowledge required to be responsible to care for customers computers.\r I took my computer in to have a virus removed and I figured I'd take it to the Geek Squad since they were local.\r It took nearly two weeks to get my computer back, and I had to call and ask about it - otherwise God knows how long they would have held onto it!\r After stating my complaint to the manager I wasnt offered an apology or any compensation for my wait, which I thought was severly unprofessional.\r I wont be taking my computer, or my business back to the kids at Geek Squad.\r \r I heard about a company called Secure Remote Support that has since gotten all my business when it comes to computer repairs.\r Their technicians are smart, their work is quality and their rates are a fraction of the rates of the Geek Squad.\r \r Their website is www.SecureRemoteSupport(dot)com and I reccomend them to anyone!\r Pros: friendly Cons: computer ""repairs"" are a joke more