Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

The store is neat and orderly and laid out well. It's great if you just want to browse but if you need someone who really knows what they're talking about--go someplace else. I've never had good service there. I've always had to know what I was looking for before I went. I asked one of the sales persons in the computer area if a particular memory chip would work in my laptop and they had no idea. The prices are competitive so if you know what you want or if you just want to browse, have at it but if you need really technical help, go someplace else. more

Service is always great, the store is well organized and easy to find the items you are looking for. They have weekly sales that will save you lots of money in the end too. more

Best Buy is one of my favorite stores. If you are interested in anything to do with technology then this is the store for you. I am a member of their Reward Zone, which I highly recommend if you plan on shopping for electronics on a regular basis. I earned over $75 in Best Buy store credit last year just buying gifts and other items I would have normally bought anyways. They have a very wide selection of electronics for the whole family. more