Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

\r Geek Squad took their sweet time when it came to fixing my computer that had crashed.\r I use my computer for business and time is money.\r They help onto my computer for almost an entire month before it was finished.\r And by finished, I mean in nearly the same working condition id taken it to them in.\r It still wasnt running properly and I couldnt access all my important files.\r I was highly upset the work wasnt completed properly, upset Id paid for nearly nothing and upset to think Id have to send it back for another extended period of time.\r I was told through the grapevine about another computer repair company called Secure Remote Support. Rumor was they could fix just about anything in a shorter period of time with better rates.\r I gave them a try and was pleased to learn everything id heard was right.\r I was very pleased with my experience.\r I called the tech at 10p and by the next afternoon everything was good as new.\r I would highly reccomend them to anyone serious about having their computer fixed right.\r www.SecureRemoteSupport(dot)com is reliable, affordable and efficient.\r Pros: Close by Cons: No customer service! more