Geek Squad

Geek Squad: Needed twice (so far) for the front loading washer. Appointments set and they promised to call to confirm and when they were on their way - never happened - we called and then had to dash out of work to meet them. That was the first time and they were pretty clueless about what was wrong with the washer. Today, they called the wrong number (there are three choices and two of them, they were told, should NEVER be used) and left a message. Seems the tech person is sick. We're rescheduled for Saturday afternoon. Oh, when we called in the problem, the person read our minds and was able to tell what was wrong during a brief phone call. I think they'll be surprised, just as the last time, when their haul freight back here, again. BAH! more

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a “No Fix No Pay” guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn’t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn’t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more