Geek Squad

At one point or another we all need computer repair help and I am no different. I found myself in need at the worst possible moment. In the middle night, when everything is closed and the night before a report is due. I called Geek Squad online support for help and was charged for the $199 virus removal service. They connected to my pc and attempted to remove the problem. After a couple of hours and a whole lot of coffee and nail biting they call me back and say there is nothing they can do. This time, the guy I spoke to had a heavy accent and seemed to be calling from overseas. And long with this and the fact they said the virus is too embedded to be removed without causing further damage and system instability. I get off the disappointing phone call and am still sweating because this report is 35% of my overall grade in this course and I absolutely had to have this done in the morning. I run a quick Google search for a solution when I find SecureRemoteSupport[dot]com who provides online services and have a ?No Fix No Pay? guarantee. Wow that would be nice if Geek Squad offered the same promise. Within an hour they had diagnosed the virus and had removed it completely for $105. And best of all, I didn?t lose any of my work and my operating system was completely repaired. Apparently the Geek Squad isn?t as good at their job as secureremotesupport[dot]com is. I really appreciate their diligence on fixing my issue and suggest others think twice before contacting Geek Squad to fix their computer. more

I have teenage twin boys who like the internet a bit too much. They MySpace, and Facebook the hell out of their laptops. They shoot aliens and war craft like medieval mad men. They are perpetually plugged into these machines so much that I would swear the iPod appendage they have grown actually seems normal. So it was bound to happen that they would eventually need their notebooks cleaned up and swept for virus?. We took them to the Geek Squad and they told us it would be a few days and they would call us when they were done. A week later of the boys alerts me that he needs his computer for a paper he has to write. I call the Geek Squad and inquire about the computers when I am told that they have been extra-ordinarily busy and that it would another few days. I asked for a specific number of days and was told that he couldn?t give me and exact figure. So we waited another 5 days and I call again. Still there is no progress so we head down to the store. When we arrive was ask for our property back and leave immediately. When we get home I look up some alternatives to the ?Geek Squad Run Around?. I came across Secure Remote Support and I actually didn?t have to take the computers anywhere. I just visited their website and selected a button on their website and gave them permission to connect to the laptops over the internet. And away the technicians went working on their computers remotely. It was like there was a virtual technician in our home working on it without having to have a stranger in our home. Within 2 hours the computers were scan, swept and sped up. Their service was fast, friendly and efficient. It was everything my Geek Squad experience was not. Thanks Geek Squad for wasting over 2 weeks of our time and introducing me to Chris at secureremotesupport [dot] com. more

I took my computer into these guys to have a virus removed. I figued that's something they get all the time, and that they'd know what they were doing. I took it in, and a week later I still hadnt heard anyhting back. Im not a computer technician, I don't know how long it takes to remove a virus, but I figured that was kind of a long time. I called to check on it and the phone rang for what felt like forever. Nobody picked up the phone - Okay, I can give them the benefit of the doubt, maybe they're busy. So after I got off work I went into the store to check the progress. They informed me that they hadnt yet gotten to my computer (??!!) Are you serious? What have you been doing for the last week, then?! I told them that I wanted my machine back right then and there and they tried their hardest to convince me to stay. Not only that, but they tried selling me more services and products!!!! I was blown away. I told them that I no longer desired their services and that I was taking my computer elsewhere. With no apology for the inconvenience!!! Long story short, I took it to a second Geek Squad which also left me displeased. Upon reading reviews im glad to see that Im not the only one to have sub-par service from these guys. Also, I found a compay called Secure Remote Support who has since serviced computer in my home TO MY EXPECTATIONS! It's a group of educated technicians who know what they're doing and how to please a customer. www.SecureRemoteSupport(dot-com) is the company I'll turn to with any future computer issues. Pros: None! Cons: Ignorant Staff more