I had a difficult time trying to find a company to fix a natural gas fireplace....after numerous phone call messages left with his answering service (who answers his phones during business hrs but according to them have no way of contacting John the gasman but simply take messages and hand them to him and you are at his mercy for a call back) finally we got a call back...he came to fix the fireplace for a whopping fee and garenteed that the part he fixed should be lifeline of 10+ yrs....sure enough after 1 winter the part has again broke....after months of daily calls and emails to John the Gasman he refuses to call back or return emails....I have never had such a poor customer experience and would NEVER RECOMMEND USING THE GASMAN!!!
Pros: Zero
Cons: Service/Ability
more