Gardens Veterinary Hospital

Been taking the pets there for years.... Nice people, prices are normal...They really feel for you and your pet.....I had to put a pet down and they really were caring before during and after... A+++ I dont know about the previious 1 stars ratings,,, never seen that.... more

Welcom Wagon gave me a really nice magnet to advertise this vet when I moved here. The magnet didn't advertise 2 numbskulls at the front office desk, evdently the highlight of this vet's office. I have 2 dogs and a cat. One dog has a severe thyroid problem, her serum thyroid level was 0.00 before we started her on the pills. Recently she began gaining weight again, and has a bad looking eye. Both are often related to thyroid deficiency. I wanted an appointment, but had a question on the timing. I had forgotten how long after taking the pill (she takes 2 a day) we were supposed to check the thyroid level. The receptionist said it ""didn't matter"", I told her it did indeed matter and I'd be glad to hold while she went and found out how long. She then asked the person in the chair next to her and said she ""agreed it didn't matter"". So they have two dimwits working at the front office area! I don't expect the office help to be vets, but I do expect them to find out the answer to a technical question and not try to guess. Especially as I have experience here and know it was either 3 or 4 hours after the pill. If they are this ""nice"" when greeting new customers, I can only imagine how nice they are when they aren't trying to even fake the""welcome to Cranberry"" to me anymore. There has to be another vet in town that values customer relations and thinks their office help is their ambassadors. I see other reviews here saying the front office help isn't very helpful. I guess the doctor never sees them, the office folks may know how to do one thing, hide their bad reviews from the boss. I'm usually easy going, this place blew my mind. more

Dr. Strobel truly cares about animals, this is evident the moment he is with your pet. The reputation that he has earned is stellar. He tells my cat's he loves them & he says it with such sincerity. My issues are that it is much harder to get an appointment with him ( I even scheduled an appointment with him well in advance & then the staff contacted me to say he could't keep the appointment & I had to get in with another vet). I could not wait because I was due to have a baby in a few weeks. more

If you want a great caring vet; choose Dr Strobel; an experienced vet that uses that knowledge to help clients -- often without a bunch of expensive and excessive testings. All of my neighbors recommend STROBEL and so do I. So much so that if he leaves this practice I will follow him. If he retires I WILL take my business elsewhere. The ""front desk staff"" has always treated me well and respectfully -- so I have no issues with them. HOWEVER, If you are fabulously wealthy and/or snobbish and insist upon paying for test after test -- even for things that an EXPERIENCED vet should be able to tell you without raping your wallet -- then choose one of the other vets at this business because they ARE very very test happy (as if their pay is based upon how many tests they can churn out). I have experienced what I personally consider the unacceptable standard operating practice of some of the other vets at this practice and the owner (Elliott) has not cared enough to address my concerns. Pros: Dr Darryl Strobel Cons: The other ""test happy"" vets more

I took my pet to Gardens after he hadn't been eating for two days. They did a whole day's worth of tests/xrays/fluids/etc. Turns out, they did not find anything wrong with him. They charged me $475.00 for NOTHING. The front desk staff is rude and condescending, and they openly gossip about customers. I will never go there again. Pros: Clean Cons: Expensive and office staff is rude more

This is a wonderful practice. All of the vets (especially Dr Strobel who we adore) are extremely competent and very compassionate. They even saw my mom's cat on a Sat without an appointment- we had to go get him and Dr. Strobel waited for us to get there. I think Dr. Strobel was as sad as we were to give us some bad news. They are warm and nurturing with the animals and sensitive to pet owners' feelings. They really love the animals. The vet techs and office staff are also very caring and gentle with the animals. We have been going there for years (and have referred many of our friends as well). Pros: Caring staff, beautiful facility, very clean Cons: None! more

Dr. Stroble is the best part of this animal hospital, but the front desk is horrible. We have been customers for a few years, but when we had a true emergency the front desk was rude, unaccomadating, told us to go ""somewhere else if we thought it was life threatening"" and hung up on us. Pros: Dr. Stroble Cons: front desk and everything else more

Dr. Strobel is an outstanding Veterinarian who I highly recommend. Animal care is his true calling in life. Dr.Strobel gets to the bottom of any issues with your animal and he treats your animal in the most loving way, nothing fake it is all real. I have 4 cats which are like my children since I don't have any kids. I will not settle for anything but the best for my cats and I have found the best with Dr. Strobel. I have had a few serious issues with my cats, and Dr.Strobel has personally called me to check on their condition after they were released from his care. He knows how to calm both animals and their owners. I greatly respect him. Pros: Hours are very good, friendly passionate service, clean office more