On 5/4/08, three Gamestop employees were working in the store, two of which were harassing and mocking a group of five teenagers visiting the store and using a game kiosk set up for public use. When a male teen asked one of the employees regarding the price of a store product, the employee told the teen that he [the employee] did not work there, and then went into the store room, emerging a few minutes later and rejoining the other two employees in the front of the store. As the other teens talked and laughed around the kiosk, the second employee imitated their laughter and repeatedly said to the other, "That's awesome." The first employee then told the teens to "take a joke." \r
The fiasco continued for several minutes until the upset teens left. Meanwhile, my husband and I had to wait at the front counter to be attended to by the third employee, who seemed distracted by the unprofessional behavior of the other two. Several other customers in line were also made to wait for service, an
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