I just picked up a cake I ordered from Gambino's for a baby shower. When I ordered it, I was initially told that they do not make any sort of baby shower themed cakes, just traditional cakes with the icing roses. This was fine, except I had to purchase baby shower type trinkets to put on the cake. When I placed my order, I specified that it as for a baby shower and that it needs to be in a light blue. The woman who took my order said ""so you want it in baby blue?"" I once again said yes, a very light blue. Wel I picked up my order and the cake was more like an ocean/teal kind of blue, not light baby blue. I didn't argue with the ladies there since it was not their fault, although they were quite rude and ignored me for a while until I started tapping my keys on the counter. I left and called the main line, and the rudest woman answered who told me, ""well I don't know what you want me to do about it."" I asked to speak to the manager Randy who kept telling me this was what I ordered, and if I wanted something lighter, I would have had to bring in a swatch of a particular color. I was then told I could bring it back and they would redo it, but it would not be ready until the late afternoon the next day, and I needed this cake for the morning. Just like the rude woman, he said ""well I don't know what you want me to do about it."" They would not refund my money or attempt to get me a new cake for the morning. I most definitely do not recommend them for anything. I would not have been as angry if they would have just apologized, but their rude attitude was enough. I will definitely not go back there and will tell everyone else I know to do the same.
Pros: The cake is decent in taste
Cons: Cost, rude and unprofessional employees, will not own up to their mistakes or try to fix problems with the orders
more