Futon & Bed

Store moved to 140 South Street. Futons, wall beds, sofas, recliners, chairs, kitchen tables. more

My father and I were in this store for the second time today and purchased an unfinished queen size wall bed. Thomas not only gave us a free mattress,but also paid the sales tax for us. We were very pleased with our purchase. more

Short version regarding "C A.": I offered and am ready to give a refund. As of 7/18, I still have not heard from either her nor her husband to collect the refund. - - - Longer verison: Customers came to my former location on May 29 and ordered a chest of drawers, nightstand, futon frame, futon mattress, and futon cover. All items were sold as new. The case goods have a 10 year warranty, the mattress a 5 year warranty. I discounted 10% off the total purchase, and paid $110 myself for delivery to Lompoc. A week before delivery, customer called me and said family would be on vacation and unable to accept delivery as scheduled. I then realized one item was still on back order, and I tried to contact customer about that. A voice message before the vacation, and another after the vacation, and neither call was returned. A week later customer calls and demands an exact time delivery. I do not have a truck, nor delivery employees - I use a service. Both I and the delivery service would have appreciated our calls being answered/messages returned. I told him the service will call with the time. The delivery service attempted to call him with the exact time, again the customer did not return the call. At long last, both I and the delivery service did contact his wife and set the delivery date for 6/30. The chest from the manufacturer was damaged. I agree it was damaged, and called the customer's wife and asked her if she wanted to wait for another chest or would like a refund. I told her to call me back so that I could have the time to figure the cost of the chest from the package price and would give her a full refund. All she would have to do is sign the return receipt. At this point, I have not heard from either her nor her husband. more

I would not recommend this business to anyone!! The salesman wanted to push the delivery logistic off on me when I was not satified with his schedule. He could not give a time the furniture was to be delivered, only the day. They were very poor in their customer service, always telling me what I needed but rarely asking what I wanted. When the furniture was delivered a piece was obviously damaged, the other pieces did not match in color. They are changing their name to "simply furniture". I do not recommened them. more