We have been eating here since we were kids but will NEVER go back because of the way they treat their customers. I gave my sister a Kansas City Perk since she was on her way there anyway. She was not able to use it b/c she is not the one who purchased it, which is fine, it was the way they handled the situation along with the way she was treated in front of other customers. She had no problem with the gentleman but apparently a lady overhead their conversation and jumped in to save the day with her rude self. My sister, who is a manager of her own store, having lots of experience with customer service, did what anyone who is treated badly by an employee does... she asked to speak with the manager. Then comes, we'll call her Brutus, so Brutus comes over making her authority known, and tells her she's the one she needs to speak with and goes right into, ""if you don't have ID, you're not getting it"". This is in front of the other employees and customers. Ghetto! My sister would have purchased the pizza if the situation would have been handled differently, but just like me, my parents and other siblings and family members, she will never give them another dime. They acted like she tried to steal a pizza, which was not the case at all. I purchase KC Perks, restaurant.cm, Groupon, Living Social, etc., all the time so I can have them for personal use or give them to family members when convenient for them, and I have NEVER had a problem like this with any of them. So disappointed at the way my sister was treated and will tell everyone I know about her experience. So basically, I paid for the certificate, gave it to my sister, and since I did not enter her name online at the time of purchase (because it was not a gift), she could not use it. I also want to mention that I used mine 2 weeks ago and was never asked for ID. She even told them I was in there and used one 2 weeks ago, they looked it up to confirm that it was indeed true, and still would not let her use it. Again, she would have normally purchased it anyway, but not with the prison attitude floating around that place. It has literally gone to sh*t. So she ordered a pizza, tried to use a certificate which they verified was paid for by me and not stolen WHILE I WAS ON THE PHONE WITH HER offering to give them confirmation numbers or whatever they needed, and instead of allowing her to use it, they wasted an entire pizza, I guess to prove a point. Point taken! Fairwell!
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