I've called Frosty twice for heat pump issues. On both occasions, the service man showed up within an hour and the cost for the repairs was less than I anticipated. I have a friend whose husband works for another HVAC company, and he told me that they are required to try to sell new systems on every service call. The Frosty guys didn't pull any of that on me - they just took care of the problem in a professional and efficient way. I would highly recommend them to anyone.
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