We used FC to ship our late parent’s antique bedroom furniture. Since we were planning to refinish it, we weren't concerned with superficial damage, but GOUGES were taken out of two pieces and one piece was crushed into literally dozens of pieces! After six months, FC sent us a check for $119.02--not even 1/4 of the estimate to repair one piece. They told us that it wasn't THEIR fault--it was the fault of the carrier that THEY had contracted with! At this level of accountability, we don't know why they didn't just CRUSH the whole shipment, shovel it into a box and slap some stamps on it--they could have increased their profit margin even more if they just left the TRUCK out of the loop entirely!!
more