I used to be a patient of Dr. Frei but I am now looking for a doctor that actually is available and responds to their patients needs. The staff at Dr. Frei is horrible. I had a simple question about getting blood work done and I was told that the doctor wasn't in that day but they would get back to me. I have yet to receive a call back. A separate time I called just to cancel an appointment and I was put on hold for TWELVE MINUTES. I finally hung up and called back and when the staff member on the phone answered I let her know that I had been on hold for 12 minutes and asked if they still needed me to be on hold or if I could speak to someone finally. Her response? ""Well I didn't put you on hold."" No apology? No nothing? Obviously she was sitting near the phone where the line was indicating that someone was on hold but she did NOTHING. HORRIBLE HORRIBLE SERVICE!!! Plus Dr. Frei has recently reduced her hours, she now works 4 hours a day but as I said earlier she wasn't in one day. This means she is working less than 20 hours a week. I suggest you find a doctor that actually wants to work and acts like she cares about her patients. You may blame the staff for the horrible customer service but she is the person who is in charge of the staff so the staff and her are one in my mind.
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