I had ordered one pizza from Frankie & Johnny's when I was at my friend's house, and therefore had it delivered to their address. For whatever reason, they stored my debit card information, without my permission. Not only that, but they didn't even put the card under my name, but rather put my card information under my friend's name an address. They then claim every time someone orders they ask for the last 4 digits of a card before they allow the order to go through. However, there is no possible way my friend would have my card info, and therefore apparently someone forgot this ""procedure."" My friend and his roommates actually order from there on a regular basis, so when they call the employees know their name by now, and that's probably why they didn't ask for confirmation when placing an order. Now I have a $55 charge on my card that Frankie & Johnny's is refusing to refund me for, and the manager herself didn't even call me back, but had the general manager relay a message for her. In my opinion if you have faulty procedure in the first place, and a customer who is greatly upset because they were wronged, it might be a good idea, as a business owner, to do whatever you can to resolve the issue and make your customer happy, as to avoid complaints such as this one and loss of further business.
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