Frame USA Outlet Store

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225 Northland Blvd
Cincinnati, OH 45246

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(513) 733-9800
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Reviews
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Best

I seldom write reviews, but I feel like I have found a gem that others can benefit from. Framing is so expensive, especially custom sizes and in wood (or beyond the basic metal a...

Worst

Terrible customer service. Took calling them three times to get them to follow through with processing the return slips. Ridiculous charges for shipping. Terrible return policy....

Don't do it unless you have to 12/7/2011

Terrible customer service. Took calling them three times to get them to follow through with processing the return slips. Ridiculous charges for shipping. Terrible return policy. You have to ships the frames back on your own dime, and they charge a 25% restocking fee. And they only give you store credit, no refunds. Pros: null Cons: null more
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Great experience 3/12/2011

I seldom write reviews, but I feel like I have found a gem that others can benefit from. Framing is so expensive, especially custom sizes and in wood (or beyond the basic metal and college "dorm room" type frame). I had quite a bit of framing to do and ordered 5 large sized custom-made frames in the past few weeks from Frame USA. They came immediately, fit perfectly and were packed with care. Frankly, I couldn't believe it. The frames were about $25-$30 each for large sizes, wood. I found them online at frameusa.c0m The site is kind of clunky (eg feels like a wholesale site), but stick with it. It was worth it. more
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My order disappered! 7/28/2010

Lost my order! After three weeks they unable to find my order. Yet they billing my account and have my money. My order has completed disappeared from their computer system. Cons: Lost my order more
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slow shipping 9/23/2008

They have alot of products but their shipping is VERY slow. My order shipped 5 days after the estimated shipping date. more
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Owner Message

  • Founded in 1982, Frame USA is a wholesale manufacturer of ready-made picture frames. The company features scrapbook, certificate, clip, wood and metal picture frames. It offers photo retouching and enlarging, large format and banner printing and dry mounting services. In addition, the company provides closeouts, posters and prints. It offers easel mate, frame shells and connectors, custom mats, posterhangers and shadow boxers. The company also provides frame-it-yourself kits in a range of colors, including shiny black, gold, silver, red, white and blue. It is a member of the Better Business Bureau.Frame USA has a more than 80,000-square-foot manufacturing and warehousing facility and is located in Cincinnati..


    • Custom Framing

    • Framing

    • Plaques

    • Posters

Additional information
  • Hours: M-F 10-7 ; Sat. 10-6 ; Sun. 12-5 ? 225 Northland Blvd. ; Cincinnati ; OH 45246 ? 513-733-9800
  • Payments: American Express, Discover, Master Card, Visa
  • Neighborhoods: Springdale
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