Ford Of Clermont, Inc

You people are really something you know that. I had my 02 Mustang in your shop for months working on things that were covered under warranty. Today I get the car back and it sounds 10 times worse then when I brought it in. I had a very slight exhaust leak when I brought it in, and when i got it back it sounded like a freaking lawn mower! then they tell me well the exhaust is rotted and it was not there fault. that's complete BS because when i took it in it was fine, but when i got it back it sounds terrible like that, NOT ONLY THAT when i was driving away after paying for this terrible job even before i get out of the ford dealership i hear a loud CRACK and then boom my car sounds a lot louder like it didnt even have a exhaust system. I took it back immediately and your tech Kal told me that the exhaust was going to blow the cat converter and the manifold anyway (really because when i brought it in it was just fine) this is just crazy! I mean i took it to Ford because i thought they would know how to fix a Mustang properly but after this and your techs saying that they don't cover it when it is CLEARLY there faulty is complete and total BULL. I'm VERY VERY displeased with your service what kind of crap is this, as soon as the car is ""fixed"" it breaks even worse. The car is now illegal to drive because its so loud and you people aren't going to fix it even if your the problem in the first place. I bought my car from ford only a year ago and it had no problems and this happens as soon as i get it repaired. I bought a mustang because everyone seemed amazing and you seemed to have amazing customer service but now this happens. IF this is how your treat your customers, by lying to there face, then i might as well go to Chevy or Dodge. Ill also be posting this everywhere and ill be telling everyone how terrible your service actually was. I care about my car a lot and now im going to have to spend more money on repairs that shouldn't even have to be repaired. \r \r -Sincerely A really disappointed Customer David Levy more

Took my 2002 tbird into the service dept to get engine fan coolant reservoir flushed and drained as I accidentally put about 2 oz of water in it by mistake. Dealer told me colling fan assembly and coolant reservoir needed replacing at 1\r $1700. Took it to a reputable mechanic who charged me $70 to flush coolant and add new and he did complete diagnostic test and said colling fan, etc. was in great shape. DO NOT TAKE CAR TO FORD OF CLERMONT. THIEVES!!!!!!!!!!!!!\r more

Went for a repair and was lied to at every turn, their service manager Marie is a nasty nasty person, we will never do business there and will never purchase another Ford product because of this dealerership. Too bad Ford doesn't care enough about their customer's to monitor who they allow to sell and service their products at Ford certified dealerships. Also too bad I had to give them a star, they don't deserve one.... more

Dealership blatantly lies about a vehicle being a rental to maliciously seal the deal in a fraudulent manner. To make a long story short. I was looking at a 2009 certified preowned mustang. I asked my sales guy if it was a rental. He told me no. I asked for the history report that certified vehicles get twice, it was never given. I find out 4 days later that it is a rental through a friend who gives me a carfax. They try to act like it never happened. Then the sales manager Jason tells me ""It said Hertz on the title anyways"". Stay away from this group of cheaters, they will say anything to sell you a car and not think twice. Pros: Nothing Cons: Liars more