I'm sad to say this, but after an extended and unpleasant experience, I am now seeking a new place to get my glasses. Because I've been going to For Eyes for, oh, fifteen or twenty years now, I put up with a lot of bad service in the last few years, thinking each time must be a fluke. There have been repeated encounters with staff who are incompetent, rude or both. One of the optometrists is very nice, but can't seem to figure out what is wrong with my eyes; the other has the personality of a cold fish.
Now, after spending a HUGE amount of time and a not-insubstantial amount of money, I am now the proud owner of two pairs of glasses with incorrect prescriptions. As I see it, an optometrist who can't figure out what is wrong with my eyes is the one at fault in the situation, and at the least they should have refunded me the cost of my useless lenses, but the only offer I got was the opportunity to pay for another eye exam. Thanks, For Eyes. Thanks a lot.
Here are the details: I had my eye exam a couple of years ago to get my ""backup"" pair of glasses, which I only started wearing recently when I lost my main pair. When I started getting headaches I realized that the vision is mildly but distinctly blurry in the left eye and crisp only in the right. When I complained, For Eyes did the right thing and re-checked my prescription for free - and concluded that my prescription had not changed, and it was probably a flaw in the lens material.
That seemed a little weird, but I thought, OK, fine. They are the experts so I guess that makes sense. Since I was getting new lenses I decided to get new frames that I liked better, too. EXCEPT the new glasses (made with a different lens material) had the same problem.
So I called and the optometrist checked my prescription AGAIN. Though she said she didn't see a problem, she ordered me a new left lens anyway (for free, I can't say they did everything wrong). Except, when I got the new pair, THE PROBLEM IS STILL NOT GONE. This time, I was told I would have to pay for another exam because they had ""done everything that they can.""
This is when I decided to take my business elsewhere - why would I pay them to do (again) what they did for free? And why SHOULD I pay? I find it hard to imagine that my fairly ordinary eye problem is unsolveable...
I should have listened to my sister, who quit coming here after she ordered contacts that never came the first time she ordered them, and came with LENSES FOR ONLY HER RIGHT EYE the second time she ordered them, which is so weird I don't even know what to say since her vision is bad in both eyes?
Pros: Some decent frames
Cons: Bad customer service and worthless lenses
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