Florence Lake Ridge by Maronda Homes

Several residents just met and are considering a class action lawsuit for the poorly built homes here, as well as the poor customer service and follow-up warranty work to fix the issues. more

Two days after the hurricane passed, I had an unexpected visitor from Maronda (the superintendent). He said he had a complaint that I "dumped" my hurricane sandbags on the adjacent property. He first said he didn't know who was making the complaint, and then he said it was his boss. He said his boss was Billy Ford of Maronda. The sandbags were put there by me, 5 ft from my property line onto a vacant sandy lot. I had a friend coming to pick up the bags to keep in case of a future storm. I could have just emptied the bags of sand onto the sandy lot, but he wanted to pick up the full bags. I didn't leave them on the grass as I did not want to damage the grass, which is why the bags were 5 ft away on the sandy lot. The rep, who distanced himself by stating he was not with Maronda, was very rude and accusatory that I had just left, or dumped the bags there. He even thought he was smart by stating that those were the bags that were at the back of my house yesterday. Of course they were, and I told him that. He never asked if I could move them, nor did he even ask what I was going to do with them. When he "snuck" in that he had seen them at the back of my house, he assumed I was going to deny it. Of course I wasn't going to deny it. I had a friend coming to pick them up in 30 minutes. Simple solution....just ask. Don't try to accuse or scold your homeowners. Very rude....very unprofessional, and was handled totally inappropriately. This is why there are so many complaints about customer service with Maronda Homes. He walked away knowing they were wrong about the situation, and fortunately, the entire rude encounter , especially when he became rude, was all captured on my RING doorbell video. Thank you Maronda for validating the other complaints about your poor customer service. This is why these rating sites are so important. Buyers need to be aware of potential issues when dealing with sellers or companies. Thank you more

I purchased a new home at Maronda Florence Lake Ridge in May. I have lived here, along with an elderly couple on the street behind me, for over a month. None of us have any cable, internet or 911 service. With only two actual owners living in the new community, Spectrum TV said it is the fault of Maronda for not properly notifying them that there are people living in the community. As such, the community is unserviceable. Maronda sent me an official email advising that this is a 3rd party vendor issue, and that they cannot help with the issues, including having the 911 service. All of the Spectrum equipment is in, but Maronda will not act in good faith on behalf of their two first buyers in the community. I have several repair items that need to be fixed at the house. So far, Maronda have declined offering help to fix the upgraded crown molding, scratched front door, etc. In fact, when you sign your purchase papers, as in my case, the document indicated I paid for a large lot irrigation system. Once I signed and paid for the house, I found out there was no irrigation system in the back at all. And, according the the rep I spoke with, Maronda was only providing coverage for 60 percent of the property for irrigation. Unfortunately, the system in place does not have enough sprinkler heads to cover the grass area, but Maronda officially told me that they are not installing any additional sprinkler heads. I also found out that the elderly couple behind me are having the exact same issues, and the elderly man had to get a quote for additional sprinkler heads costing approximately $1000. Before you even consider Maronda Florence Lake Ridge, look around, ask us questions, and ask the sales staff what they are doing to take care of the issues with their first two buyers. Once you sign the papers, you are on you own at this subdivision. There are many other builders in the Clermont area to shop for new houses. more