Ray Drennan from Floors Unlimited laid floors in my new home. Two weeks afterward, they cupped. He admitted that he did not do any moisture testing and that he did not check under the house. His wife, Karen Drennan, said that she has contacted all of the installers in the area and they do not do moisture testing either. When I contacted all of them (for a replacement estimate), they said it was standard practice. We've tried to settle things with them out of court. We had a NWFA flooring inspector come to look at our floors. He said that the floors did not acclimate correctly. They put the flooring in our house 3 days prior to the air being turned on. The floor was laid 3 days after the air was on. Since the floor was laid 3 days after the air, Ray mistakenly thought it was acclimated. The 3 days WITHOUT air conditioning (in June!) damaged the flooring. The inspector also confirmed that moisture testing is a standard practice. Now that we have a lawyer, the Drennans have lied to their lawyer and said that they did moisture testing! They only have liability insurance that covers things out of their control, but does not cover installation (scary, huh?). They don't have the money, so they are now lying. Ray is a poor installer (though he will tell you he is the best) and his wife will lie to keep from having to assume any financial responsibility. Ray does not follow NWFA flooring guidelines and does not follow common flooring installation practices. I wish I had known this before we decided to use them. I guess it says a lot to know that the installer does not (and can not) stand behind his work.
more