Firestone Complete Auto Care

Last Sunday I took my car into Firestone Auto Care on Commercial St. to get my front brake pads replaced. When I arrived, Rick greeted me and asked me what I needed done. I told him my front brake pads were making noise and I needed them replaced. It was late in the day and they closed at 5pm on Sundays, so he said he would do a brake inspection for me, then he'll see what needs to be done. So I left and came back an hour later. He gives me a quote of $1,600 and some dollars and says the front and rear brakes both need to be done. Printed out on an invoice he gave me were all kinds of recommended services I did not need. I had previously gone to two other brake shops in town shopping for prices and they never told me I needed anything else, just the front brake pads. So I denied the extra recommended services he suggested and scheduled an appointment for that Wednesday to do just the fronts brake pads for $159.99. \r I show up Wednesday and I hand over my keys to Rick. He said it would more

They run to greet you with a smile. Literally! They are all well groomed and friendly. They rescue you roadside if you break down. I know this first hand. They fix your flats for free, rotate your tires for free.They also have a great repair department. They offer good value on brakes, shocks and struts. more

Despite being located in a busy downtown area, they seem to always make time for our tire and oil needs. They are relatively inexpensive and have quality customer service. more

We always take our truck and car to Firestone downtown Salem. They pretty much always get you in right away and their customer service is great. AND even though you have an hour wait you can run over to the Salem Center Mall across the street. more