Firestone Complete Auto Care

I had 3,300.00 worth of work done on my daughter truck and it is worse now than before, I was a refund on my money. I will NEVER use firestone for anything. I feel that the most honest thing you can do is refund my money. It was a 2000 Exployer that had major work to be done to it, they kept it for longer than they quoted and it still leaks and runs terrible. I will not bring it back, I just want my money back. I paid cash for the repairs...I want a refund! My grandkids are not safe in this truck....and I am out 3,300.00. more

We took our daughter's car to this Firestone to have the oil changed and just to have them look it over. The work was completed in a very timely manner and I was most happy that the recommendations for work that they felt should be done to the car were not "life and death" as so often seems to be the case at some car repair shops. I was given a printed list of recommended work and told which was the most important to have done first, but they didn't try to scare me into having all of the work done right then and there. As a matter of fact, they said that all of it could wait for a few months. I really like a car repair shop that not only does good, timely work, but doesn't try to strong arm you into having more work done. I have even called there asking "car questions" and have been given helpful answers and advice, when not even taking my car in. more