Firestone Complete Auto Care

If I could give them a negative rating I would have. I received my car back with scratches, nicks and tool marks on several places in my interior besides the oil and grease stains on my floor and interior parts of my vehicle. Also to mention they didn't put everything back together correctly. They were very difficult to work with I had to call them to find out when my part would come in to be told its been here and called to find out the status of my vehicle with no response. I showed up for them to tell me I need to bring it to the dealer to finish the repairs and wanted me to deliver it to the dealer myself. They were very unprofessional throughout this whole process and I will never return to Firestone for any type of repairs or service. They should have stuck to fixing tires only, but Discount tire is still much cheaper and more easy to work with.\r The Manager Rolando Ramirez should have stepped up and made this right instead of passing these problems back the consumer, Firestone should have better management training for being such a large company or they chose the wrong employee for the job here.\r I would expect to receive my vehicle back in the same condition and repaired before I would pay and take possession back. They should have done the leg work to make this right. more

Great bunch of folks there. Roger, Marc, Kevin and Geoff. Very honest and helpful people. more

I took my vehicle in for service-Diagnostic test for electrical sytem-$16.99. When I was told of the estimate for repair I decided to pick the vehicle up and do the work myself-change a starter. When I went to pick up the vehicle, the battery was dead (2 week old battery!). They charged me the 16.99 and were unable to give a diagnostic test printout as promised. They offered no help or solution. They both left the store by the time I got there to pick up the vehicle, leaving the issue with the new guy behind the counter. He was clueless too. I believe this was planned. They have poor customer service and are merely trying to make as much money from customers, especially those that have a vehicle stranded at their shop. I ended up towing the car home using my truck and fixed it at home. saved $600.00 too. beware of this ""stealership"". Unfortunately, I love bridgestone tires and they have them at decent prices but i will no longer use Firestone to fix my cars or mount tires. Pros: Location Cons: Roger and John(Manager) more