Firestone Complete Auto Care

liars and thieves. i was told by a local mechanic that i needed a new cat conververter but didn't have the 400.00 cash. my daughter has a firestone credit card so i went there and was told they would replace the entire exhaust from the manifold back for 1576.00 and i would never have a problem again. taking them at their word, i agreed. 5 weeks later my check engine light comes on and the mechanic says it's the cat converter again. i go back to firestone and they say that i have 2 cat conv's and it's now the 1 after the manifold. the original replacement was supposed to be from the manifold back and now they claim they only replaced from the 1st cat back and that's all i paid for. now they said they will do me a favor and charge me only another 600.00 to finish the job i already paid for. do not do business with these scam artists. more

Went there for my engine light. They charged me $460 for the mass air flow sensor and sent me on my way saying it might come back on again, as they were unsure if the manifold gasket had to be replaced. What they didnt tell me was that the gasket is worth $10 or less, as they wanted me to come back, so that they can charge another hefty $250 labor charge. No surprises, when the light came back on again, so I gave them a piece of my mind when I took it back. Then the guy admitted that they werent sure and would do another diagnostic free of charge. They came out with another dumb result that the ECM(which had toyota recall on it) had to be replaced and that this could be done free of charge at toyota dealership. I suppose they would've charged me again as they wanted to in the first place, if I hadnt handled it right. At the dealership, they charged me 300 for the manifold itself(which was the actual problem and not the ECM like these dumbheads told me), the car's fine now. In summary, more