Fireplace Outlet

could not even get a follow up phone call to confirm a quote for the job i wanted them to do. Needless to say I took my business elsewhere. If there service is as bad after you make a purchase as it was when I was trying to get a quote, your in trouble, my recommendation run don't walk from this place!!!!!!!!!!!!!!!!!!!!!!!! more

I recently purchased a fireplace from Fireplace Outlet, and found their service and knowledge to be outstanding. Their product is of excellent quality, and their custom work is unlike anything else I've seen. I am so pleased with the work they did at my house, I will recommend them to everyone I know. more

I hired them to service my gas fireplace and wood burner. They did an excellent job, brought in drop cloths and i felt comfortable with them in my home. more

The family atmosphere was very warm and comforting. More businesses should be run like the Fireplace Outlet. Pros: Family run/operated, location more

When you are spending a few thousand dollars, you would hope people would appreciate you as a customer. The sales office is always understaffed, and I waited ten minutes in the store before even getting acknowledgment. We finally did get to speak the woman who owns/runs the shop, and she acted like I was burdening her with simple questions. Their file system is a dirty manila envelope, and their concern for their customers matches. I promptly left and have found better treatment at ALL of the many other options I stopped at. Make your own call but I guarantee you won't feel like you were treated anywhere near above average for the money you spend. If you are about to spend a thousand or two or three, wouldn't you want to feel like they want your business? Pros: Location Cons: Extremely Poor Customer Service, Poorly run business more