Fintastic

we had Fintastic for over 7 years to service our reef tank. at first we were very happy with the service even we had to survive several major floods due to poorly trained technicians for the last three or four years there was constant change of technicians. The good ones were leaving since they were not very happy in their workplace and the new ones had very little knowledge about anything except for cleaning the aquarium glass . For most of our questions their response was that we need to call someone at the store who knows all of that. From time to time the manager came to set lights or controller. Even we had several technicians who caused major flooding in our house but it was the latest new technician and the response from the company which caused us to fire Fintastic. in a couple of months he was servicing the aquarium we had several broken pieces of equipment and several small floods until he ""repaired"" the last leak and lefy without checking anything. We had water poring for all day long which shortened our AC and flooded our basement . On our frantic calls to Fintastic all we could get was just that they were aware of the situation and since they didn't have anybody to come and check on things right now somebody would be coming in 5 hours. After 4 hours of waiting owner of the company called and said that nobody was going to come since their company wasn't equipped to deal with all this mess. He offered us a phone number for another company to take care of the mess and told us that somebody would swing by to take a look tomorrow or before the weekend. on our question if he talked to the technician to find our what happened he just told us that he couldn't reach him since the technician worked as a landscaping guy and took care of our aquarium in his free time. At this point we were speechless. If we wanted to have a landscaping guy to take care of our aquarium we would have but Fintastic advertised itself as top notch knowledgeable maintenance company. After clean up and replacement costs us around $6000.00 fintastic declined to pay for any of that saying that their insurance just took I big hit from the job they did earlier so they couldn't afford to deal with us. Please anybody who has Fintastic now to service their aquariums be aware that their technicians are not properly trained often they are just amateurs who like to tinkle with their own aquariums which is not bad but in most cases they don't know more than their own aquarium and have no clue ho`1w to maintain more complex equipment. Also since the company is growing so much they feel that they do not have to take care of their customers and can afford to loose some of them. So when something happens you will be on your own to clean up the mess. more

Fintastic did a large saltwater installation for us and it's great, with the latest technology and healthy livestock. They are the best aquarium and fish dealer in the Charlotte region in my opinion. Huge store with very knowledgeable people. We have bought fish, coral, and invertebrates from them over the past year or two with great success. Highly recommended and worth checking out. And I don't work for Fintastic or any other dealer. Take the previous negative review with a large grain of salt. more

I wanted to mention, I went to a place in Charlotte called Fintastic, huge store (2 story building), a lot of tanks, but dead fish everywhere, their corals looked like they've been grown in toilet water, It was sad, I don't think they had proper lights over most of their reef tanks. Not to mention the price was doubled on everything they had, a regular false perc. clownfish was $40, as big and luxurious as that store was I couldn't wait to get out of there. \r \r The funny thing was that most of their display tanks had a sticker on it that said "We pride ourselves in only using Aquavitro Salinity in our aquariums", if I was a sales rep for Aquavitro I would've asked them to please take that sticker down immediately. \r \r The saddest thing was when I was there they took a Niger Trigger (about 7 inches long) out of a box and tossed him a 20 gallons display tank, the poor fish went absolutely crazy smashing head first into each side of the tank trying to get out, jumping out of the water, ju more

I wanted to mention, I went to a place in Charlotte called Fintastic, huge store (2 story building), a lot of tanks, but dead fish everywhere, their corals looked like they've been grown in toilet water, It was sad, I don't think they had proper lights over most of their reef tanks. Not to mention the price was doubled on everything they had, a regular false perc. clownfish was $40, as big and luxurious as that store was I couldn't wait to get out of there. The funny thing was that most of their display tanks had a sticker on it that said ""We pride ourselves in only using Aquavitro Salinity in our aquariums"", if I was a sales rep for Aquavitro I would've asked them to please take that sticker down immediately. The saddest thing was when I was there they took a Niger Trigger (about 7 inches long) out of a box and tossed him a 20 gallons display tank, the poor fish went absolutely crazy smashing head first into each side of the tank trying to get out, jumping out of the water, just going absolutely nuts. more

we scoured the country to find aquariums where kids don't just look at cool thing, we consider the quality of aquarium, and its true that Fintastic has its best quality in Charlotte Aquarium at a very reasonable price. We also graded the aquariums on the quality and kid-friendliness, and we can call Fintastic anytime for that. They have the services that hobbyist needs. Thanks you and more power! more

Saltwater, freshwater, ponds, etc. They have everything you need to setup and care for your finned pets. The staff has the expertise to make recommendations and assist with solving problems. Way better than any of the pet superstores. more