I took a BM & my MOH w/me to ""Figure Fair"" a lingerie/undergarment store near the Tyrone Mall. There were 2 associates, an older lady & another w/short RED hair in her mid-40s. When we walked in I was assisted by the older lady (SHE was sweet) & I said that we were all there to find corsets for my wedding. While I was being helped (by the older lady), my 2 BMs were looking for something to try on. The red-haired sales clerk (believe she's possibly the owner) asked my BMs ""Are you here to buy something or are you just playing games?"". My MOH recognized how rude that was, but as a favor to me, bit her tongue & responded that they'd purchase pending them finding something they liked that fit them. There were now 2 other customers in the store & I guess RED felt she was too busy for ppl who weren't a definite sale. Meanwhile, I'm trying on like 7 corsets & I did eventually find something that fit PERFECT. By now, my girls had tried a few items on (my MOH 2 items & other BM tried 3bras on), but both live about 1hr away & due to the strict 7day return policy they declined the purchases as the wedding's not til May & RED was so RUDE. I still needed my corset so I went to checkout & paid cash. Was commenting how I was going to bring my grandmother back for hers, but as the older lady was handing me the receipt RED told her I couldn't return the bra as the item is now discontinued. I hesitated if I should return it, but I'd my mind made up I was walking out the store w/the one bra that finally fit me so I was saying ""its ok, i need it anyway"" when RED offered an additional 10% discount. Far be it for me to decline a discount so I said sure & then waited & waited b/c RED could then not calculate 10% off the purchase. So I said nicely since she's giving me the discount & I felt doing me the favor, ""If its easier we could just void the charge & start over with the discount?"". RED turns to me & says ""Frankly you've been a pain in the a$$ and I'd rather just cancel the purchase completely"".
My jaw hit the floor. I had like no interaction with this woman & whatever she'd exchanged with my MOH, HOW WAS I TO BLAME? I NEED THE BRA! I'd NEVER in all my life been spoken to like that by somebody I AM HANDING $ TO! She made another comment about how I wasn't so bad, but they (my BMs) had tried on like 30bras (which they didn't), but even if they had tried on 300, its a bra store! Women go to try on bras hoping something will fit that they can afford. I just stood there just staring at her (my mouth gaping in shock) when my BMs finally shook me out of it. The older lady apologized to me as she handed me my $. The owner should be ashamed her employees are apologizing for her behavior. I was so upset I was nauseous. I'm a spvsr in customer svc & this woman's behavior blew me away. When one of my BMs commented about her attitude being shocking & not good for business she retorted ""We've been in business for over 50yrs. We've seen you're kind before. You're not the first & you definitely won't be the last!"" ""My kind""? A chubby chick who was excited to finally find a bra that fit? Even writing this I am recounting the events & although I'm aware my MOH made some faces behind the woman's back she was never outright rude til she called me a pain in the a$$. I didn't ask for a discount, she offered. If she was unable to calculate the 10%, she shouldn't have offered. I'd already paid full price & had the bag in my hand! I've never written reviews b4, but this fiasco has me wanting to WARN OTHERS. FYI, I'm a redhead myself so I've nothing against this woman's hair color, Its just a reference as I'm unsure of her name. I was pretty upset & didn't think I'd find that same corset anywhere else (especially since it was discontinued), but searching the internet I managed to find (in NUDE which Figure Fair didn't have) and it was $20 less even including S&H. So I'm way better off now & she ruined her business for nothing.
Pros: Older sales associate lady, location
Cons: Red haired sales associate/owner
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