I felt that you as well as the rest of the Fiesta Lincoln Mercury team were outstanding in customer service, which made out experience both pleasureable and satisfying. John, we especially appreciated your patience in answering all our questions about the MKZ and willingness to work with us in making the purchase meet our financial needs. Finally John, the automatic garage remote feature on the car works great and we were impressed with you taking the time to program this feature. As an administrator for medical group in Chandler, I am keenly aware of the cardinal importance of customer service and the need for staff to be sensitive to the needs of people who come to your place of buisness. It is obvious to Ann and me that Fiesta Lincoln Mercurys management has inculcated in its sales and service staff the importance of the pivotal factors that sets a superbly run buisness apart from the average buisness: excellent customer service and sincere attention to the needs of the customer. The other essential element in the customer service equation is hiring people who genuinely believe in customer service, which was revealed in the way everyone we met at Fiesta Lincon Mercury treated us.
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