FedEx Office Print & Ship Center

Before I even went in to the store, I called and asked a few questions about emailing them a file of a Word Document that I wanted printed off and I was pleasantly surprised with the customer service I received. So after emailing the files they called and let me know it was received and how long it would take to complete the task. When I went to pick it up, the gentleman behind the counter was as nice as anyone could expect someone to be. I felt that the way he represented the company was extraordinary and I could not have desired more. I have been in retail and customer service, quite a bit even teaching the finer points of how to treat patrons for over 12 years and I am very critical of places, however this place in my personal and professional opinion passed with flying colors. more

Not only were the staff unprofessional, they were quite rude and unhelpful. Simple document formatting seemed either beyond their capabilities, or too time consuming for them (despite not having a single customer in the store besides myself). Instead of hitting the backspace button a couple of times, they stated that I should either return home and make corrections myself or rent a machine for top dollar in their store. And charging 60 cents per copy? These folks need to go belly-up, and hopefully will soon. No need to treat customers this way. Pros: Great Technology Cons: Unprofessional Service more