On a recommendation from Nissan, I had my car towed to FCC after an accident. I spoke with the receptionist, who was awesome, and asked that they do an estimate. I called the next morning to check auto shop "etiquitte" about having someone from another body shop come do an estimate. I was told it was no problem and I made arrangements to go after work. I arrived directly after my insurance claim adjuster and a few moments before the other shop. After I got the sales pitch from Terry, the gentleman from the other shop arrived. We went into the shop, I to take pictures, he to do an estimate for me. As I approached what I was told was my car, I was shocked speechless! My car's front end was completely disassembled. To make a long story short, when Terry was confronted about the work done without authorization, he became belligerent and aggressive. I couldn't get my car out fast enough. I did not trust them after this display of unethical, not to mention illegal, business practice. I was assured there were 22 pictures taken of the my car from it's arrival completely through the disassembly that I would be sent. I explained to my insurance company that I in no way tried to under man them by authorizing the work before they could look at the car, they informed me that they could not do the necessary measurements to help in any court battle and luckily was not deemed "at fault" in the accident. Needless to say the pictures never mastrrialized and I doubt they had even been taken. Most people I spoke to about this admitted they would have left their car to be done by FCC since it was already disassembled. I believe this is exactly what FCC had planned. I would seriously reconsider having this shop do any work for you. If Terry treats people this way, you will be treated no different. Gosh forbid you have a problem with the work they do! I have spoken with the Bureau of Automotive Repair regarding this incident.
Pros: Great receptionist
Cons: UNETHICAL
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