Rex is a very bright, capable, attentive, clear, and efficient technician as well as an all around great and friendly person. Fast Water Heater Company is very lucky to have him their team. Rex repeatedly called to indicate his ETA; upon arrival clearly diagnosed the issue and explained his process; was quick to inform us how soon we would have hot water again, and was very courteous about follow-up, i.e next steps should we continue to have any problems. Also, Sophie, at Fast Water Heater, the operator fielding our initial call was very efficient and friendly. I will contact this company the next time I need to purchase a new heater, or need assistance maintaining the current one. Thank you!
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