Falk Surgical Supplies

NO NO NO! DO NOT GIVE THIS PLACE A MINUTE OF YOUR TIME OR CONSIDERATION! The place is absolute chaos, zero follow up, and terrible customer service. Do not put yourself or your loved one in the position to use this place as your source of help. They are NOT helpful, could care less that the equipment you purchased from them (for your mother who has Parkinson's) broke down and needs their service... Their technician ""Perry"", (who by the way is the most incompetent moron and full of empty promises) - should NOT be working in the position he is in. RUN/ROLL IN THE OTHER DIRECTION!!!! more

I found patient advice and instruction, and when one item was returned, got full refund. They're a great resource and will continue to be our first choice. The staff is always very considerate and understanding. more

I am a photographer, and needed a very special request fulfilled, over the phone. A fellow named Roy works there, and he went completely above and beyond the call of duty to help me out. I highly recommend Falk for their customer service, if Roy is any example. more

I visited this tiny Mom & Pop store to fill a script for a brace. After overcoming the marathon to get the brace specs, and giving them all the info they needed, I asked them to process the Order. NEVER HEARD BACK FROM THEM so called a half dozen times. Finally got a NASTY woman on the phone who made it clear that it was MY OBLIGATION to keep calling the store to ascertain when their person who processes these orders is is the store. Even consulted the Manager, Pam, who copped the same ""YOU COME TO US, WE DONT COME TO YOU"" attitude. This is why they are no longer in the pharmacy biz. Completely DISORGANIZED, MISMANAGED. Physicans, do not send your patients here! more

This place is completely fraudulent and overpriced. I rented a scooter from here for my pregnant wife who broke her ankle. They charged my credit card $520 MORE than we agreed upon and then refused to refund the charges. I spoke with the upper management; they were incredibly RUDE, INCONSIDERATE, and absolutely HORRIFYING to deal with. I literally have never written a review for anything in my entire life, but I had such a terrible experience with falk surgical that I decided to help the general public by warning people about this place. BEWARE if you go here. They are overpriced, rude, and greedy. The other reviews here don't lie, this place is really terrible. more

i am so happy that falk surgical supply didn't move too far from it's original address--but then again, I'd probably follow them anywhere! In today's day and age of chain stores and poor customer service, it's refreshing to have a family run business with people that treat you like family--and know their stuff to boot. It's important to feel good about what I'm spending my money on, and when it comes to personal health, I want to make sure I am getting the best in both value and quality of product. Having gone to a number of establishments before discovering falk, there is no comparison. I always leave falk surgical supply feeling good about the purchases I made, and the experience that I had there! more

Falk has been the go-to store for my family for years. They are always helpful and friendly, and they know what they're talking about. I would recommend them to anyone! more

Went to the back to get measured and purchase support hose - referred by my Dr. The guy who was doing the measuring was busy with a customer and said he would be with me in a minute. After he was done, he saw that I was still waiting, he proceeded to act like I wasn't there. The older man, who looked like the owner, asked if I was being helped. I told him no...he then proceeded to walk away and ignore me. Finally the measuring guy acknowledged me after I asked for some help. He rudely said to me ""well I guess I won't be having lunch ."" I told him sarcastedly that I was sorry to bother him but I've been waiting for a while. The staff in the back is horrible. They see you and won't acknowledge you. Go somewhere else!!! They charge so much and act like they are doing you a favor. I'll be sure to let my Dr. know that they are the worst! more

I called Falk to get wound dressings, after recent surgery. I had the exact SKU of what I was looking for. The first time I rang, the person told me they did not have it in stock and I should call back to 'talk with someone who knows about this'. I called back, spoke with an individual who confirmed they did not have my product in stock, and finally we worked out that they had another size which could work (interestingly he would have sold me a SMALLER size to cover a wound, instead of a bigger size!!!). We finally settled on what I wanted to buy. I live 30 blocks away from Falk, can they deliver? no they cannot. I hung up to try and figure out how I would get my wound dressings... I called back to ask what time they are open, to organize for a friend to pick up. So I called again, I spokewith a different person, who told me that they can deliver - they would have to charge me $20 for the courier. For the record, I could not get there and back for $20 in a taxi, so this is more than reasonable. It was as if they did not want my money. Why couldn't the person I spoke with be more helpful re size (I had to ask in 3 different ways before we established that they had a reasonable compromise) and why could he not offer alternatives re delivery (I was not expecting 'free' delivery, why would I?)I need more supplies and I have now found another place in NYC to help me. Do not waste your time with such unhelpful people. Pros: Can't think of any Cons: unhelpful more

This sometimes busy establishment is worth the wait! The staff is kind and knowledgable and always takes the time to serve you . Falk always seems to have everything , and has helped myself and family so many times. Thank you Falk for making our lives easier !! Pros: knowledgable staff more

buyers beware of this place. they over-charge and take advantage of unaware seniors with double charges to credit cards and then medicare. disgusting! the staff is rude, condescending, and impatient. one employee in particular, Pam, lacks humility and conscience toward anyone spending their money in this place. Cons: take advantage of elderly more

I went here on the recommendation of my physical therapist and was dissapointed. They might have what you need in terms of equipment, but don't expect anything from the staff there. They are not helpful and not friendly, so know exactly what you need before going in. Pros: Tons of supplies Cons: customer service more