Falcone Automotive

Don't try to get your car repaired They fixed the problem not the cause. $700 for a coil and they didn't change the wires on a 13 year old car? Was wanting to buy a new car but with service like this will go to another dealer. more

After visiting another dealership on the north side of indy I had sworn off buying a VW. A friend sent me to see TIFFANY at Falcone and I ended up with a deal I liked, a car I love, and an great experience I'll never forget.\r \r Thanks Tiffany and Falcone VSS! more

Tiffany Compton made it all worthwhile. I was shopping all the Subaru dealers and Chrysler. She called me 15 mins after I posted online with Subaru HQ. Her friendliness was only surpassed by her intelligence and knowledge of her product. I have already suggested all 8 of my brothers and sisters shop her store when they are ready to buy. Bob Falcone helped us immensely and we are now Subaru at Falcone for life. \r more

Although Falcone's customer service representatives were cordial and considerate, actual car repair/service was deficient, if existent at all. I took in my 2006 Volkswagen for a 75K checkup/alignment in January and was immediately informed about several 'outstanding' issues. Pros: null Cons: null more

Falcone Volkswagen's service dept failed to replace the drain plug correctly when doing an oil change on our car. The engine ran out of oil on the highway with my infant son in the car. We agreed to work with the dealer and entend the warranty when they claimed that the engine had not been damaged-they agreed to extend the engine warranty to 100,000 miles. Now at 80,000 miles we are ready to move cross country and have discovered that there is significant damage to the cam shaft, per a highly respected independent mechanic who is highly rated by the bbb and on Indy's A-list for mechanics(Falcone is not a member, btw). Falcone stated that there was nothing wrong with the engine even before he let his mechanics look at it, but when we went in to inspect the engine with them it had not been cleaned and the mechanics did not know which tools to use to turn the engine to even look for damage. They still refused to see anything even after they were clearly shown the stress cracks and discoloration of the metal. Stay clear of this dealer, and unfortunately since VW USA has sided with the dealer in this case we are out $3000 for a repair and will not be buying a VW again, even though I love my diesel Jetta. It's all just very very sad. Pros: null Cons: null more

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There is no button to delete reviews.... Pros: null Cons: null more

Smooth and low stress. Russell did not pressure us and was flexible about options with 3 different cars we were looking at. more

Was very pleased with the sales process and knowledge of VW. Owner of dealership was available, considerate and instrumental in customer satisfaction. I would highly recommend this dealership to my colleagues. more

The staff we encountered were very courteous and quick with our purchase. We didn't buy from a different Saab dealership because of the bad sales experience we had. We were pleasantly surprised and happy with everyone we dealt with at Falcone. We have told others about the dealership and we will be repeat customers as we are Volkswagen and Saab buyers. more

We had leased an '08 Impreza from a different dealership and had become very disappointed with their service over the years. The car had many issues over the years. It was a constant battle to get help. At the end of our lease we once again gave the other dealership one last chance, thinking that maybe it would be different. It was not. I called Falcone Subaru and was beyond pleased with the assistance I received over the phone from John Franks. We had been waiting 3 years for someone to be helpful to us. The process for leasing a car this year was as simple as it was informative. We found the car we were interested in day one. Day two we turned in our credit application. Day three we picked up our new car. John showed us the features of the car and off we were. Anytime we are asked where we got our car this time we will be sharing our wonderful experience with them. Thanks so much! Dan, Jennifer and Alan Helrigel more

While it is quite a bit out of my way to come to Falcone for service, I believe I get the best quality service for my SAAB. Therefore, will continue coming there. more

I have gone to this VW location since 2005 and in the most part have always been pleased with the service and the employees. Thank you for continuing a professional and friendly dealership. I appreciate no hassles and no pushy sales or service personnel. more

Since 1986 have done business at the 16th St. location. It is apparent the Falcone operation is much sharper and finer tuned (front desk, charming salesman, etc). Good luck for much prosperity. My compliments to the much improved van ride coordination. I have been through years of trips & van drivers. This time....the driver called off the names according to the signed clip board. Good idea! Was not sure, but thought that folks then sat according to first off, etc. I am usually first off at the medical center...so sitting in the back corner is not convenient. The van service is much appreciated. Thanks. Millie E., customer from Brownsburg. more

I will only take my cars to 1 dealership and it yours. This is my 3rd VW and I won't take it any where else. more

I wanted to share that Ingar Vanags and Steve Lloyd provided me with great service during my experience more

Very knowledgeable staff, would definitely recommended this dealership to friends and family. more

I am 100% satisfied with my experience with this dealership. This was my first time buying a car and this dealership made me feel completely comfortable with every aspect of the buying process. The negotiation process was thoroughly transparent and the whole process was conducted with me present. I felt that I could really trust the Falcone team. It was clear that my complete satisfaction (when buying and when returning for service) was their goal. I have already spoken highly of and recommended Falcone to several people. I'd like to thank the Falcone staff for taking the extra step to make me feel comfortable and providing great service. more

As always, thanks for the great service. Nice job on the detailing. Thank you for letting me change my scheduled date and for working my car in a day early. \r -jana f more

Their staff treated me with the utmost respect and was very knowledgable. Their customer service is excellent, they kept in close contact with me, filling me in on the progress of my repairs. I would recommend them to anyone. Pros: Thumbs up more