We called and asked for a 1100 shuttle and it's about 1am and the shuttle is not here. We have been getting the round about for almost 2 hours about where they are and when they'll get here. No apologizes, just ""it's a busy night"". I could have rented a car for 30 bucks more and been there, or inconvenienced someone and paid for their gas. If i would have known I'd be waiting 2 hours in the cold airport, I would have worn hiking boots and walked.
Pros: cheapest shuttle
Cons: you get what you pay for
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