BEWARE! EyeCare Express has a NO return policy. I've been unable to get a pair of glasses made to the ordered prescription and/or made so that I could see clearly through them. Unfortunately my glasses weren't ready the first day. When I did try them and said I couldn't see clearly I was assured I had to ""get used to them."" As a longtime wearer of glasses, this didn't seem right but gave it a try. Eyecare Express ended up having to remake my glasses and each time I was not able to see correctly from them. I'd even had the glasses independenly checked to make sure there wasn't something wrong with me (no, not me but the glasses). I tried not to be a difficult consumer. At their direction, I tilted my head this way and that. Held the paper varying distances and heights from my face. Pushed my glasses up, pulled them down. I was so frustrated I asked how many times did she think it was acceptable to remake my glasses before I didn't have to go through this anymore. . Her answer: as long as it takes. I'd paid over $200 dollars (not including frames), waited just short of a month, and do not live in town so it's a drive every time I have to go back. Of the four office staff I dealt with, two were rude and unprofessional. One of the two was the office manager, who embarrassed me and later refused my request for a name and number for someone else to speak with regarding my experience. I want to WARN everyone that EYECARE EXPRESS does not have refunds on their products. Also it's a good idea to check BBB ratings (something I failed to do EYECARE EXPRESS at this location was rated ""F""
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