Express Moving And Storage

We moved from Cal to Miami and the entire process was a nightmare. They quoted one cost over email and then after they packed all our items up they charged an extra $400 for supplies and $800 for 100 square feet more then what they said we had in their interview process. \r \r Once we called the movers to tell them we were ready for our stuff they showed up on Thursday when we told tem we would not be in our place until Monday. They didn?t wait around and said that they were going to leave our stuff in Georgia. \r \r We tried contacting the California office over and over and no one would return the calls. Finally I became angry on a voicemail and they called back, claiming we had never left messages and called us liars..\r \r After two weeks in our place without our stuff they called and told us that we would have our belongings on Wed or Thurs. Like others, they never showed up. I again left several messages. Finally someone called from NY telling me that they did not have a truck going to Florida. I then called Cal and left several more messages. Needless to say no return calls from them. \r \r After being in our place for almost a month, a driver called to inform me that they would be here in and hour or so. I met the truck downstairs and when they opened the side door our boxes started falling out. That was the only start of a daylong nightmare. We were missing our plasma TV, expensive paintings, the legs to our sofa, and key parts to our baby?s crib among other items totaling over $8,000. As before we called six times and no one has called us back. We are giving them till Friday before we file a police report and call the lawyers. more

ABOMINABLE!!!! Have you ever had an awful nightmare?? Well this was worse...I kept pinching myself to wake up just to realize that I was at the mercy of these insanely incompetent & rude people. The service was the worst I have ever encountered. No one would ever give me a straight answer as to when my delivery would be made...I was tossed around from the driver to the general manager to the dispatch. They were almost never available to take my call & when I finally did make contact they would toss me off again. Everytime that I talked to them, there would be an added cost to my delivery. The final amount was $800 over my quote!!!! AND THEN, when I was finally told a date that was somewhat concrete, I phoned the driver to confirm & he informed me that he had ""forgotten my shipment"". My shipment was going from NC to NY & it ended up for a week in Atlanta, GA. I had to change my flight because they changed the delivery & it ended up costing me $250 to change my flight. I was then informed that when the delivery would be coming into the city that it would be an extra $300 shuttle fee which started off at $150 and they told me the day before it had doubled. The dispatch even told me that shuttle was a mistake & was ""not in his plan"" but yet when asked about paying for it he told me I was responsible for this even though it was a self admitted mistake. I finally got the shipment delivery range between Wed-Sun. I sat in an empty apt for the whole week and waited with no delivery ever showing. I had to fly back to NC for work and had specifically planned to be there for my shipment and it never showed. I had to pay my super more money to be there to let them in when they finally showed 3 days after I left. They have no care or respect for their customers and I really can not see how they are still in business. I would not want my worst enemy to endure through what I did. Pros: Absolutely None!!!!! Cons: AWFUL customer service, rude, incompetent more

ABSOLUTELY HORRIBLE. Extremely Rude, poor people skills, POOR customer service, POOR coomunication. My few items were being shipped from NJ to CA. I was promised the items on 2 different weekends. The movers never showed up, never called. They arrived at 7pm on a Thursday night without warning, one month past the date the items were to be delivered and demanded $150 more than agreed upon. Absurd!!!! Cons: Rude, Expensive, Poor cutomer service more

The crew parked their truck on front of a parking meter but did not pay. They received a ticket and demanded that I pay for it. I refused and after speaking to the drivers supervisor I ""won"", but only after I was insulted repeatedly. The driver was immediately informed that he was responsible for paying the ticket. This resulted in another yelling match between the supervisor and the driver, but this one was at the top of the drivers lungs which must have been heard on several floors in all directions. After this, a third yelling match erupted between the driver and myself. Aside from this I thought that move took far too long and that the three person crew was not properly utilized. The bill came to almost $1000 to move a 350 sq. foot about 2 miles which I thought was excessive. more