Express Auto Repair & Service

4.7
16 reviews
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id: 26839106
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3655 Galley Rd
Colorado Springs, CO 80909

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(719) 630-8729
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Reviews
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Best

Good: I loved how Cheryl and Rick made me feel like I was important, like there was no other car in the shop.. Other: My experience was an A+..

Worst

I think these posts were done by their employees! My car was towed there Sat. for a battery replacement. On Monday morning, I was informed that my 4 1/2 year old car needed a ne...

Turned my used car into a new car. 11/10/2010

Good: I loved how Cheryl and Rick made me feel like I was important, like there was no other car in the shop.. Other: My experience was an A+.. more
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Thank you! Thank you! Thank You! 7/26/2009

I couldn't be more please with my experience at Express Auto Repair. The nice people there and very professional, very clean waiting area and the coffee is great. Thank you again! more
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Review from Ron Watkins 6/12/2009

I use Rick for all of our cars. They are very thorough, helpful and reasonable. I recommend his services to others. more
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Found my Shop 4/6/2009

This was the most professional repair experience ever. They all no what they are doing and are very professional. Great service. Thank you. more
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Great service always! 11/24/2008

I've been coming to them for years now and have had multiple cars by different manufacturers worked on by them. Rick is always honest and up front about what needs to be done. Their customer service is alwyas great, (Thansk Cheryl and Rick) and they are very reasonable. more
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Fantastic Repair Experience!!! 11/1/2008

I really enjoyed being helped by Cheryl, she understood my apprehension at being at a repair shop and being a woman. She was a tremendous help. Thank you more
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RIP OFF ARTISTS! 3/5/2008

I think these posts were done by their employees! My car was towed there Sat. for a battery replacement. On Monday morning, I was informed that my 4 1/2 year old car needed a new battery, alternator and belt and that it would be $1300.00! Knowing the alternator was in good shape, I questioned how they arrived at their diagnosis and the tech assured me all had been tested and he was sure both were bad. Not being a complete idiot, I called the dealer who confirmed my suspicion that the alternator would not be bad after 41/2 years and less than 40K miles. In the meantime, the manager called me back and told me I must have misunderstood and that the alternator was fine. I asked why they quoted $1300.00 and insisted it was bad and he continued to say I misunderstood. When someone calls you and says that they know, for sure, that these things need to be repaired, there is NO MISUNDERSTANDING! They also claimed I had an air conditioning pump issue which was untrue. They were correct about a steering fluid leak, but I already knew about that and it was only there for a battery replacement! This company intentionally misled me thinking that I would be easily conned, but they were wrong! Beware! By the way, the local dealer did the battery, steering leak and new wipers for a mere $330.00 and this is a very expensive import vehicle out of warranty! more
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Owner response
Owner response 7/30/2009
* None of the reviews are from current or former employee's. These post(reviews) are all from customer's s who have done repair work or service with our company. *The person who gave this review was never in our shop or in contact with us, I believe they live in Florida. The person who had vehicle brought in was the daughter and she was recommended to us by AAA. * Our manager never was in contact with this person who made this review and was only in contact with the daughter who brought the car in. We contacted the daughter and told her that we would like to start with a battery and that possibly an alternator may be faulty as well, which would cost approx. $1300.00 total of all repairs if needed. We also requested we start with the battery and re-check after that. If it only needed a battery it would cost about $200.00. We also noted and verified that there is a power steering leak ($65.00 repair) and leaking air conditioning compressor. Both repairs with new windshield wiper would have amounted to about $285.00 with lifetime warranty included. Dealer was $330.00! If we were able to talk with the person who left this review, I am positive there would have been a much better conclusion. One where we would have talked to this person one-to-one instead of having a third party explain. I wish this customer the best and am glad his daughter was able to get the car fixed.

Not Your Average Auto Repair Shop 7/14/2007

This is the only place I take my Lexus for service. They get it right (the FIRST time), on time, and at the price they quoted. Excellent Work! more
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Very Professional with Great Customer Care 7/13/2007

In addition to providing excellent service, I experienced the added value of being taken to a car rental, having the car rented for me and then conveniently having my vehicle delivered to me and the rental taken back for me. That's customer service! more
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Express Auto Repair & Engine Exchange 7/13/2007

The shop was a little out of my way, but I heard such good things about the work Rick was doing. My entire experience was great. I will be taking my car to Express Auto Repair for all my repairs. Thanks for the A+ service, you're the best! more
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Express Auto Repair & Engine Exchange 7/12/2007

Very responsive, honest, professional service. Some of the best customer service I've ever experienced from an auto repair shop. Trust them to take care of your vehicle and your unique needs! more
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Express Engine is Great! 7/12/2007

This is the only place in Colorado Springs to have your car worked on. Not only was the owner/manager nice to me, he was honest about the cost and time my vehicle would take. The free rental car is such a blessing as well as the financing offered. Great Job Express Engine!! more
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Excellent Service & Repair Shop 7/12/2007

Rick at Express Engine replaced the engine in my company van and did an excellent job. Vehicle was completed quickly and runs great. more
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Great Service, Great Price 7/12/2007

It is the only service station I would travel out of my way to get service. Clean, efficient, on time. Very impressive. more
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Excellent Customer Service 7/12/2007

Express Engine is wonderful! Not only did they assist me in getting the financing I needed to have my car fixed but they also provided me a rental car while my own was being worked on. The owner/manager was friendly and honest about the cost of my repair. Thank goodness Colorado Springs finally has an engine place we can trust. more
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Awesome service! 7/12/2007

Express Engine and Auto Exchange is awesome! I took my car there for it's regular check up, oil change and to get the tires rotated and balanced. I was given a rental car to use for the two days it was in the shop, was driven to and from the rental shop as well. When I picked up my car, they had washed it for me, explained in detail what they did with my car and gave me a VERY FAIR price! I don't think I'll ever go to the over priced dealership again! And - they don't wash my car after a service! Rick always adds his own personal touch and is a pleasure to work with! I recommend Express Auto Repair & Engine Exchange to anyone looking for a great shop that is reliable, does a great job and not to mention honest! Melanie H. more
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