I would not use this service again. \r
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My front-loading washer was making a strange sound, so I looked in the Yellow Pages and decided to try Excelcon. I regret making that decision. My original appt was scheduled for a Friday between 4:30 - 6:30 p.m. At 6:45 p.m. the scheduler called to say the tech was running late and could they reschedule for Saturday between 9:00-10:00 a.m. I agreed. Next morning I called at 10:15 to find out where the tech was. Apparently he was still at the previous job and running late. He did not show up until 12 noon.\r
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Turns out he needed to order a part and told me he would return on Tuesday morning to finish the job. Tuesday he calls and says he was really busy and asked my babysitter if he could come on Wednesday to finish. \r
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When she told me what happened, I was very upset. I can understand rescheduling, but this was becoming a joke! I called and asked to speak to Javier, the owner/manager, but he did not call me back. I also sent him an e-mail explaining the situation--no response. In fact, the scheduler called me back to tell me he was busy and unable to call me back. \r
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In the end, the tech called me directly and apologized for the delay. He said he would take care of the washer right away. Given I could not afford to me without it for much longer, I reluctantly agreed.\r
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The washer works fine and he did take care of some other minor issues (missing screw on the door and glued the rubber seal) without charge, which I appreciated.\r
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I don't know if the issue was with the scheduling or the technician, but the owner's non-existent customer service left me unimpressed. I will never use this service again and you can bet I will tell others not to bother.\r
Cons: Unreliable appointment times, management is unresponsive
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