Evergreen Credit Union

I have been working with the staff at Evergreen CU for the past few months dealing with a trust and then an estate, and they have been very helpful and professional. They have made the arduous process of opening, closing, and transferring accounts go very smoothly, and they have been extremely patient when we need to undo things that they just did! I recommend them highly, the tellers and other staff have always been friendly and helpful. more

I have been a customer here for about 15 years. I find the Credit union has excellent customer service. I have never had a problem here. my debit card has been hacked a few times, and staff work with me to resolve the issue quickly. I have had several loans here over the years, and find they have competitive rates. I would recommend this credit union. more

Spoke to Patty this morning. I gave a check to a lawyer postdated and he cashed it 5 days early. Evergreen charged a 29 dollar overdraft fee because I wasn't expecting it to go in until the date on the check. Patty coldly and efficiently shot down my request for a refund of the NSF fee, and in the spirit from which she shared with me, I share this with you. It's not their problem if their tellers honor a check that is not supposed to be cashed. Evergreen account holder Buyer beware as always. more

Last month Paypal withdrew 5 dollars 5-6 times, and they didn't have right to take it from my savings account. They were supposed to take it from checking where I keep a balance. They admitted they didn't have the right, and apologized. Evergreen Credit Union had charged me 30 dollars for each 5 dollar bounced check. When I called Windham, they told me I had to get something from Paypal that admitted that they were at fault. As luck would have it, I knew they would want proof, so I got them on a three way conversation with Paypal, and the rep apologized and took responsibility. Evergreen said it was not sufficient, so I had the Paypal rep email his contact information, and he again took responsibility. This was again not satisfactory to Evergreen Credit Union. They demanded that I get a letter from Paypal on their letterhead, and would not budge until did so. I was going to be out almost 200 dollars in bounced check fees because of some woman with a power issue, or simply someone without the intelligence to give good customer service. I had a friend call someone he knew in the bank and ask that he take care of it. I was about to file a complaint with the Bureau of Banking, but he didn't know that. He did reverse the bounced check fees. He is a decent guy, but whoever makes the decisions at Evergreen Credit Union in Windham that causes so much stress and strife should be replaced, or the bank policy needs to be adjusted to reality. Who wants to spend hours on something so simple. Jerks. I will write each time they do something good, or bad. We will see how the chips fall. So far, the verdict is go back to high school, and take "How to Run a Bank" business classes. Until then, buyer beware. more