Ever Home Mortgage Co

Well just when I thought things were bad with B of A now they switch to Everhome to do their servicing, now they say after I've had the same Homeowners Insurance for 10 years they now say its not enough and that they will add more insurance...They don't even see that my mortgage is in a Bankruptcy and that now they want full payment of the back owed balance..they don't even acknowledge the Court approved plan.. so why doesn't the goverment do anything .. Idiots again... more

We refinanced in January 2012. The mortgage broker selected Everbank. Service from the ""Ever"" companies has been terrible. They transferred the mortgage from Everbank to Everhome Mortgage for servicing. First, they sent a letter requesting insurance confirmation in early March. My agent included the requested information and sent them a copy. One month later, I received a nastly letter saying that since we had not purchased insurance, they were purchasing a policy to protect their interests and the cost of $10,000 per year would be charged to our escrow account. My agent called again and thinks it is straightened out, but it has not been 30 days yet. Then, we sent our first and second monthly payments to Everbank. Payment # 1 was processed in a couple of days. Payment #2 was simply held by Everbank - never processed, never forward to Evermortgage. Evermortage sent us a Delinquincy Notice and applied a late charge. ""Customer service reps"" were of no help. I told them that Everbank was sent the check. They had no interest in checking with their sister company. I spent several hours having my bank call Ever's sister company to find out where the check was and why Ever had done nothing with it. My bank also got the check number for me to give to Evermortgage so they could finish resolving this mess. Evermortgage had no interest in the info; they only wanted a copy of the front and back of the check before doing anything else. Pros - they are good at sending nasty memos. Cons - they seem to lose your info and are willing to do anything to help resolve problems. more

I moved out of state to take a job with the FAA and left my house, trying to sell it. We couldn't sell the house and I couldn't pay for it so, I let it go to foreclosure. My Wife had a chronic illness and she was getting worse so, we decided to move back to the house to be around children and grandchildren. March 23rd, My Wife was lifeflighted to Mayo clinic and was considered stable, she was on a respirator. My son and I moved back to the house, as I Promised to everhome. My Wife passed away on the 3rd of April, we buried her on the 7th. Meanwhile, everhome, rejected my request and sold the mortgage to an unknown party. They never informed me of their decision. I moved into the house on the 26th of March, my Son had moved in the first week of March. I did not get a utility bill until the 10th of April. The rep at everhome said, ""here in florida, when you set up utilities, you get a form right away."" I am not in florida. I buried my Wife and now her home has been taken away from me due to everhome's incompetence. By the way, I found out by accident that I was screwed. I called Everhome to inform them of my Wifes passing and that I would no longer have her disability check as income. Then I found out they had denied my claim and sold the mortgage on the 10th of April, while I was IN THE HOUSE. more

I refuse to send my payment in the mail because i almost lost my home fooling around with everhome. I make my payment through quickpay so that i have my own reciept. they will never get to screw me around again, by all means dont let them be your lender they are no good more

EverHome purchased my mortgage about a year ago and the time has been marked by unreliable payment processing and customer service that refuses to help. Most payments take between one full week to two weeks to process when submitted via the EverHome Mortgage website. This makes them difficult to track and verify. Pros: competitive rates Cons: poor customer service, unreliable payment processing more