E'town Swim & Fitness Ctr

Everything is very well maintained, and there is a great selection of machines. The staff has never been unprofessional, and the membership director, Cara, is just a doll. Ive been to gyms in texas, michigan, hawaii, and washington, and this is by far my favorite more

Unfortunately this gym does not go by the stated requirements that are on their membership form or cancellation form: to cancel your membership due to moving more than 25 miles away from the facility, you must give 30 days notice before your requested cancel date with proof of upcoming move. They have obviously gotten by with charging an extra month here and there with other military members due to a ""report date"" on military orders. If you give 30 days notice that you are moving, be sure you get it in writing that your membership will be cancelled 30 days after giving notice to them, as it states it should be in their documents. If you are in the military, they will try to cancel your membership on the date of your stated report date on orders. This obviously typically gives them another month, maybe 2, of charging you without you even being there! Not fair, and not right. They stated to me that this is what they have always done...and that is supposed to make it right? Pros: Served the purpose when I needed it: working out Cons: Some of the staff were not very professional (with their other friends on staff) and they should all be on the same page with management in regards to guidelines. more

This is my first message, but my experience was so horrible that I thought that I would do everyone a favor by relaying the message. I am sure that this place should be inspected for mold (I am unsure if this falls under any laws or not). The place is dirty, there is a serious lack of equipment, the pool is dirty can improperly taken care of, the staff is rude (the manager in particular) and every time I do complain they are always quick to run down their competition (have a little integrity and go out of business already) Do your self a favor and DO NOT even think of this gym as an option when choosing the right gym for you. Pros: They don't have many members so the parking lot is empty Cons: this place is an embarrsment to Etown. more